Aviation Data Resilience Manager

Date Opened: Friday, September 19, 2025 12:00 AM Close Date: Saturday, October 04, 2025 12:00 AM Department: Aviation Department Function Data Management & Analytics Salary: $111,506.00 - $139,383.00 Commensurate with Experience Welcome to the City of Charlotte Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents. Our Guiding Principles Include • Attracting and retaining a skilled and diverse workforce • Valuing teamwork, openness, accountability, productivity, and employee development • Providing all customers with courteous, responsive, accessible, and seamless quality services • Taking initiative to identify, analyze, and solve problems • Collaborating with stakeholders to make informed decisions Summary The Aviation Data Resilience Manager is responsible for providing strategic leadership for Charlotte Douglas International Airport by implementing a department-wide data resiliency strategy and an IT disaster recovery planning to ensure compliant and effective technology methodologies. Airport data resiliency is a strategic resource that the Data Resilience Manager will use to empower staff and leverage technology to maximize operational insights and customer value. Quality, trusted data are imperative to sufficiently implement AI and to be prepared for disaster recovery scenarios. Reporting to the Aviation Technology Director, this role collaborates with leadership across the department to build and execute technology-driven business strategies and connect data and to existing strategic efforts. This position will also oversee the implementation of Artificial Intelligence training and initiatives. The role will foster the collaborative use of data and build a culture around resilience and preparedness. Essential Duties & Responsibilities • Provide strategic support to leadership by clearly aligning data resilience strategy and efforts to demonstrate strategic value and return on investment. • Build and foster strong relationships with internal and external stakeholders to create a trusted space for collaboration and creative problem-solving with data resiliency and tools. • Develop and implement processes to improve insights, maximize operational efficiency, ensure quality and compliance, and to appropriately apply advanced technology and techniques (e.g. Machine Learning, Network Analysis and predictive analytics). • Supervise formal and informal teams that provide technical and functional support, aligning technology and staff efforts to maximize value and streamline processes. • Collaborate with Emergency Management and Risk Management to develop an IT Disaster Recovery strategy to codify and solidify IT business continuity preparedness • Provide leadership to standardize data resiliency and processes across divisions to ensure compliance through effective alignment, specifically around warehousing, integrations, preparation, analysis and visualization. • Develop department-wide guidance and trainings around both large scale deployments and individual use of Artificial Intelligence to ensure safe integration and that it is used alongside high quality, validated, and secure data. • Create and lead cross-functional staff committee to prioritize airport-wide resiliency projects and initiatives to effectively implement staff- and/or vendor-led efforts and to promote an agile way of working • Develop airport-wide training (i.e. rotational program) that educates and empowers users and creates a strong linkage between teams that build a common understanding of resiliency across lifecycle. Supervisory Responsibilities • Provides leadership, direction, and mentorship to multidisciplinary teams of technical and functional staff • Oversees day-to-day team operations, ensuring alignment with team goals, departmental priorities, and technology standards. • Establishes clear performance expectations, conducts regular evaluations, and supports staff development through coaching, training, and career progression planning. • Fosters a collaborative and accountable work environment that encourages innovation, professional growth, and continuous improvement. • Manages team workloads and resource allocation to ensure timely and successful execution of complex, high-impact airport projects. Minimum Qualifications • Master's degree and 5 years relevant experience OR • Bachelor's degree and 7 years relevant experience OR • Associate's degree and 9 years relevant experience OR • High School diploma or equivalent and 11 years relevant experience Preferred Qualifications • Bachelor’s degree in data science, computer science, information technology or a related field. • 10 years' experience in data management, analytics, or related field, with progressively increasing leadership responsibilities; 5+ years of experience in a leadership role supporting data initiatives, strategic planning, operations, or organization change. • Strong managerial presence with the ability to manage multi-faceted teams as well as influence leadership and drive collaboration. • Demonstrated experience in developing and implementing data strategies in large organizations. • Proven experience leading complex technology initiatives and cross-functional teams. • Excellent communication skills with the ability to communicate complex technical and data concepts to a variety of stakeholders • Working understanding of Aviation-related regulations and security and funding requirements Have an unbound imagination for creative problem solving across multiple areas and disciplines Knowledge Of COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES: • Information Systems management and lifecycle • Artificial Intelligence • Business Process Management • Disaster Recovery Planning • English grammar, spelling, and punctuation • Modern office procedures, methods and computer equipment • Financial systems usage to aid in researching technology spend. • Technology and City business principles • Understanding duties of the TSO and must be able to fill in on as needed basis. Skill In • Interpersonal skills necessary to develop and maintain effective and appropriate working relationships. • Performing a variety of duties, often changing from one task to another of a different nature. • Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios. • Strategic Thinking • Technical project management Ability To • Meet deadlines for all technology schedules as it relates to aviation. • Understand and carry out oral and written directions. • Accurately organize and maintain documents and electronic files. • Maintain the confidentiality of information and professional boundaries. • Communicate effectively, both orally and in writing. • Develop computer applications using programming languages. • Create and deliver effective presentations. • Read and interpret technology diagrams. Working Conditions And Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position is relative free from unpleasant environmental conditions or hazards and is generally sedentary. Incumbents may be required to exert up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. ADA And Other Requirements Positions in this class typically require grasping, stooping, squatting, kneeling, crouching, reaching, pushing, talking, hearing, seeing, and repetitive motions. Physical Requirements • Essential and marginal functions may require maintaining physical condition necessary for sitting, standing, climbing, or walking extended periods of time • Light to moderate lifting and carrying; some crouching, stooping, squatting, crawling, reaching, pushing, and pulling when performing tasks • Adequate vision, hearing, and speech required Sensory Requirements • Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proof reading, data entry, tabulating data • Ability to operate in an environment with frequent interruptions from people and or noises, which in return could result in some level of stress, fatigue, or strain • Comprehensive of written information in work related documents • Ability to hear, understand and distinguish speech Additional Information This job description is not intended to be and should not be construed as an inclusive list of all the responsibilities, skills, or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add or remove duties and assign other duties at any time. This job description does not constitute a written or implied contract of employment. To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were written out in this job description. CONDITIONS OF EMPLOYMENT The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check. Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports. Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments. The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior. Our culture is to serve the community honorably. How To Apply Apply online. Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays. For questions about your application or the hiring process, please email Careers@ci.charlotte.nc.us. The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120. Benefits The City of Charlotte provides a comprehensive benefits package to eligible employees. Click here to learn more about the City of Charlotte’s benefits. The City of Charlotte is a drug and alcohol-free workplace.