AWS Cloud Contact Center Developer

Company Description Leadership Tilt is a global boutique leadership search firm co-founded by alumni from IIT Kanpur and IIM Ahmedabad. We specialize in identifying, attracting, and placing top-tier talent to align with our clients' visions across the US, UK, Canada, APJ, and India. Our mission is elevating leadership and transforming futures by designing customized executive search strategies that align with organizational culture and goals. With a commitment to diversity and inclusion, we foster innovation through varied perspectives and experiences, making us the trusted partner for building world-class leadership teams. Role Description This is a contract hybrid role for an AWS Cloud Contact Center Developer based in Jacksonville, FL, with some work-from-home flexibility. The AWS Cloud Contact Center Developer will be responsible for designing, developing, and maintaining AWS-based cloud contact center solutions, including integrating contact center technologies, implementing automation, and ensuring system scalability. The role encompasses collaborating with cross-functional teams to deliver high-quality solutions that meet client requirements and monitoring cloud infrastructure to enhance performance and security. Qualifications • Experience in AWS services: Lambda, EC2, S3, and CloudFormation • Proficiency in Contact Center Technologies and Solutions: Amazon Connect, IVR, and CTI Integration • Skills in Automation and Scripting: Python, JavaScript, and Shell scripting • Knowledge of Monitoring and Security: AWS CloudWatch, IAM, and data encryption • Ability to collaborate effectively with cross-functional teams • Experience in delivering high-quality, scalable cloud solutions • Bachelor's degree in Computer Science, Information Technology, or a related field