BSA Atlassian

Akkodis is seeking a Business Systems Analyst proficient in Atlassian. Please apply if you are interested! • Work Schedule: Hybrid Schedule. 3 days in the office and 2 working from home. • In office schedule: Monday, Wednesday, Thursday 9am-3pm PST. • San Diego, CA 92101 (located in downtown San Diego) • Pay: 40/hr - 45/hr • 6-month Contract to Hire Responsibilities: Atlassian Administration • Manage user access, roles, and permission schemes for Jira Software, Jira Service Management, and Confluence • Configure projects, spaces, workflows, pages, issue types, screens, custom fields, and notification schemes • Build and maintain automation rules to streamline and scale operations • Field and route tickets submitted to our internal support projects (CCAS and UA) • Manage dozens of Jira Service Desk environments by administering portal access (with several request types), configuring email requests, and chat functionality • Develop and manage forms and service request types (e.g., using native tools or integrated apps). Currently most projects only utilize a single request type with limited field prompts for better data collection • Support Jira integrations with Atlassian and third-party tools. Standardize Confluence spaces and continue to monitor, update documentation across multiple teams • Provide support, training, and documentation to end users and internal teams for improved adoption and organizational proficiency • Build external Confluence infrastructure to consolidate documentation administration across multiple products (DPP, CRM, Jira, BCP, etc.) • Alteryx Workflow Administration • Administer the Alteryx Server, including scheduling, monitoring, and troubleshooting workflow failures • Manage user roles and workflow versioning across development and production environments • Enhance Alteryx Server gallery user interface and allow for further functionality such as ad hoc reports • Collaborate with analysts and developers to optimize and maintain ETL pipelines • Maintain system health, perform upgrades, and ensure security/audit compliance • SSRS Report Administration • Manage and deploy SSRS reports and datasets • Handle permissions, subscriptions, and shared data sources • Troubleshoot performance issues and work with teams to improve report reliability and delivery • Support migration, versioning, and audit of reports in collaboration with the P&S analyst team • Migrate existing SSRS reports away from RM to CRM and archive outgoing reports • Power BI Administration • Oversee Power BI workspace access, dataset refreshes, and sharing permissions • Assist with report publishing, connection troubleshooting, and basic governance or various reports • Support integration of Power BI with other tools (e.g., Alteryx outputs or SQL Server databases) • Work with Power BI developers and DPP teams to update report infrastructure to use Fabric report integration • As data emphasis shifts from CRM to other sources, we’ll need to support an increasing amount of reports • Other Duties • Support User Access duties, routing tickets to CRM and administering access in various applications • Create documentation around support services such as MFT, VCron, Alteryx (individual use), DB architecture, etc. • Establish Python best practices and infrastructure setup ahead of teamwide adoption • Education: Requires a bachelor's degree in Information Systems, Computer Science, or related discipline - or equivalent work experience. • Experience: Have 3-5 years of equivalent work experience performing and/or verified proficiency in performing related functions. “Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client”