18-month Fixed Term Contract Job Title: Business Analyst Location: Portsmouth Department: IT As part of our digitalisation programme and the Modernise the Business pillar of our corporate strategy, we require a versatile Business Analyst to help us understand our processes, uncover opportunities, and support better decision-making across the business. The role will include defining and documenting current “as is” and “to be” processes across various functions including HR, Retail, CRM and Finance to enable better scoping of systems enhancements and deployment. This will enable us to improve our operations and customer experience through smart, data-driven processes and decisions. What you’ll be doing · Analyse business operations, processes, and data to identify trends, issues, and opportunities for improvement · Collaborate with different departments (e.g., sales, marketing, retail, Finance and operations) to gather and document business requirements · Create reports, dashboards, and presentations to communicate findings and recommendations clearly · Support implementation of new tools, systems, or processes by working with technical and non-technical teams · Monitor key performance indicators (KPIs) and help define success metrics · Perform market research or competitor analysis when needed · Help bridge the gap between business needs and technical solutions What we’re looking for · Extensive experience in a business analysis, data analysis, or similar role · Strong analytical, problem-solving, and critical thinking skills · Proficiency in o365 and familiarity with BI tools e.g. Power BI and Process Modelling tools · Good communication and documentation skills · Comfortable working in a fast-paced, team-oriented environment · Basic understanding of databases, CRM, or ERP systems · Project management or process improvement experience Who we are We are Wightlink. We are Captains, Baristas, Accountants, Engineers, Cleaners, Port Operators Technicians and many more We’ve been carrying people across the Solent for over 160 years and things have changed a lot in that time. Bigger ferries, more passengers, quicker crossing times - but some things remain the same; not least our dedication to providing the best service possible and our passion for the Isle of Wight. Our mission is to be the easiest way to cross the Solent with outstanding customer service and we’re always looking for outstanding people who can help us deliver on it. We’re an equal opportunities employer with a strong focus on diversity and inclusion. Safety is at the heart of everything we do, and we’re backed by some of the world’s leading investors. We take our commitment to the environment seriously and you can play a part in helping us achieve our goals. We already operate England’s first hybrid energy ship, Victoria of Wight, and have implemented a wide range of initiatives to protect the sea, land and air that surround us. With big plans for the future, it’s a great time to join us – we’ve pledged to further reduce our carbon emissions significantly over the next decade. We’re often asked why it’s so great to work at Wightlink. Perhaps it’s because we offer: · A competitive salary · 33 days pro-rata annual leave · Clear and supported career progression · A generous pension scheme · Concessionary ferry travel for you and your family · Discount on food & drink as well as exclusive discounts at a range of Island and Mainland businesses · Free parking · A chance to make a difference to the communities that depend on our lifeline service Job Types: Full-time, Fixed term contractContract length: 18 months Pay: £40,000.00-£50,000.00 per year Benefits: Company pension Cycle to work scheme Employee discount Free flu jabs Free or subsidised travel Free parking On-site parking Work Location: In person