Business Analyst

The Business Analyst will be a critical member of the product team, responsible for overseeing product development and implementation. This role will track key metrics and OKRs, troubleshoot issues during the creation and commercialization process, and manage day-to-day product operations post-launch. We’re looking for a customer-focused, strategic, and tech-savvy communicator who strives to improve the healthcare experience. Reporting to the Product Manager, this role will also have high visibility with the Customer Solutions leadership team. This is an exciting opportunity to be part of an innovative team reimagining how healthcare providers go to market. You’ll join an environment that values professional growth while directly impacting how customers experience care. Key Responsibilities • Monitor and analyze product performance to drive continuous improvement. • Identify and resolve issues, communicating risks and solutions to leadership. • Troubleshoot technology, application, and product feature concerns affecting the customer experience. • Execute the product roadmap, ensuring alignment with strategy and objectives. • Participate in agile teams to develop features, user stories, and technical requirements. • Build and manage workflows, data pulls, and scripts to support product insights. • Set sprint goals and coordinate priorities with leadership. • Support project management, including stakeholder communication, training, and risk management. • Collaborate with Product Manager and cross-functional teams (digital, operations, finance, etc.) to develop and deliver solutions. • Maintain strong knowledge of competitors, market trends, and the broader healthcare problem space. • Develop communications and materials to represent products to stakeholders. Top Skills • Data analysis and program management • Strong communication and collaboration skills • Ability to capture and organize insights to inform product decisions • Prior experience in a healthcare organization or health-related startup Background The healthcare industry continues to face challenges—affordability, inconsistent care delivery, and fragmented customer service—often leaving customers with a poor experience. Despite progress in treatment innovation, the delivery of care remains complex and inconsistent. Our Customer Solutions team is tackling these issues head-on by designing customer-centered digital and in-person solutions. Acting as a growth engine within the organization, this team focuses on developing innovative products that bridge white-space opportunities in healthcare delivery. This role offers direct exposure to senior leadership, collaboration with cutting-edge startups, and a chance to make a tangible difference in healthcare. Entrepreneurial-minded candidates will thrive in this fast-moving, supportive environment. We’re seeking problem solvers who are passionate about transforming how customers experience healthcare.