Specific tasks for the contractor are: 1. Plan, organize, prioritize, and manage multiple initiatives as requested, across the OCYF project team. 1. Manages submission and tracking of system defects and change requests related to assigned system components. 1. Manages processes and timelines in a manner necessary to meet program office specifications, and/or state or federal compliance requirements. 1. Provides regular status reports for projects and/or tasks as assigned. 1. Manages work associated with addressing data quality needs identified by the program office, federal compliance needs, and/or those identified within the CCWIS data quality plan. 1. Reviews user requirements/user stories and functional specifications for system development, enhancements or configuration and supports associated system user acceptance testing, deployment, problem resolution, and end-user support activities. 1. Responsible for compliance with standards and procedures specific to assigned initiatives. 1. Manage and track progress against the project schedule and scope. 1. Anticipate issues and proactively address them. Identify and track issues, and report issues using the appropriate chain of command. 1. Build and maintain relationships with key stakeholders and customer representatives. 1. Provide support to business operations and end users for OCYF and/or DHS software applications regarding business operations and technical issue evaluations and resolutions. 1. Investigates and resolves business operational and software issues identified and reported by users. 1. Communicate effectively with customers, stakeholders and software / hardware suppliers supporting the commonwealth as appropriate. 1. Establishes and maintains effective working relationships with the network of county children and youth agencies, other Department staff, and other contractors. 1. Uses Microsoft programs (Excel, Word, PowerPoint, Access, and Outlook) for documentation and communication purposes. Uses Team Foundation Server (TFS), Microsoft Azure (projects currently managed using TFS are anticipated to be migrated to Azure in the near future), and Microsoft Test Manager (MTM). 1. Conducts meetings and/or follow-up sessions with stakeholders as needed in order to gain necessary detailed understanding of relevant business processes. 1. Able to use the Commonwealth Service Now incident reporting system for incident and request tracking and processing. 1. Maintain a comprehensive understanding of current Federal Reporting requirements relevant to assigned tasks. 1. Able to assist with data management related tasks as needed (data quality, data conversion, etc.) 1. Able to lead/facilitate meetings or workgroups in-person and/or virtually as assigned. 1. Able to develop and facilitate presentations in-person and/or virtually as assigned. 1. Able to develop responses to public/media/stakeholder/federal inquiries as assigned. 1. Able to work in a team environment. 1. Travels as needed. CONTRACTOR SKILLS AND EXPERIENCE REQUIREMENTS Knowledge of data processing and analysis. • 7 years’ knowledge of business analysis process, principles, practices, and techniques. • Knowledge of software development lifecycle with focus on the user requirements and UAT. • Contractor must have excellent written and verbal communication skills and must be capable of communicating highly complex and technical concepts to a broad variety of individuals, many of whom do not possess technical knowledge. • Contractor must demonstrate good interpersonal skills and the ability to work with diverse user groups. • Contractor must have the ability to remain flexible and to learn new processes, as the contractor may be shifted between the systems versus data management units as needed in order to support the needs of the project. · Contractor must be fluent in English and be able to be clearly understood over the phone and in writing. • Ability to establish and maintain effective working relationships. • Highly Desired – 2 years’ experience performing similar work in the Child Welfare or other Human Services Field. • Highly Desirable – IIBA certification.