Purpose As a Target Operating Model (TOM) Business Analyst, you will play a key role in delivering operational change that supports London CIV's Fit for the Future strategic plan. Working closely with the Operations team and cross-functional stakeholders, you will help design and implement future state operating models, streamline workflows, and strengthen our operational data management framework. This is a varied role involving process mapping, requirement gathering, testing, and documentation, alongside driving continuous improvements in efficiency, data quality, and control. The successful candidate will help ensure our operational processes are robust, effective, and aligned with strategic objectives. This will initially be a 12-month fixed-term contract. We are happy to consider either an Inside IR35 arrangement or a salaried position for this role. First 3 Months - Priority Deliverables In the initial stage of the role, you will focus on building a clear picture of our current operating environment and laying the groundwork for future state design. Key priorities will include: Mapping existing ('as-is') operational workflows for trade capture, cash management, reconciliations, client reporting, and subscription/redemption processes for client assets transitioning to London CIV Drafting initial ('to-be') process designs aligned with London CIV's operational strategy and TOM objectives Supporting the discovery and documentation of current data flows and dependencies to inform the creation of an operational data model Building strong working relationships with internal teams and third-party providers to validate requirements and secure alignment Producing key artefacts including process maps, RAID logs, and RACI charts Identifying and helping deliver quick-win process improvements that add immediate value What You'll Be Doing Process Analysis & Design Lead process mapping and workflow design activities to support the delivery of Target Operating Models Collaborate with stakeholders to ensure designs are aligned with operational strategy and control requirements Support the creation of an operational data model to improve efficiency, transparency, and governance Stakeholder Engagement & Requirements Gathering Work with internal teams and external providers to gather, refine, and validate operational requirements Produce clear, high-quality artefacts to underpin delivery and communicate changes effectively Delivery & Implementation Support Contribute to test planning, UAT execution, and readiness assessments for new workflows and tools Support delivery of process and data improvements, monitoring progress through agreed governance frameworks Continuous Improvement Identify opportunities for efficiency gains, improved data quality, and stronger operational controls Contribute to the refinement of operational policies, processes, and procedures Essential What You'll Bring Experience as a Business Analyst in asset management, fund operations, or third-party administrator environments Strong working knowledge of operational workflows such as reconciliations, NAV oversight, trade lifecycle, client reporting, or fund onboarding Proven ability to produce clear, high-quality process maps, requirements logs, and change documentation Experience supporting data discovery, mapping data lineage, or implementing changes to reporting processes Strong stakeholder engagement skills, with the ability to work across internal teams and external providers Highly organised with strong attention to detail and the ability to manage multiple workstreams Desirable Familiarity with project management and collaboration tools such as monday.com Experience delivering TOM or process re-engineering initiatives in a regulated environment Understanding of data governance principles and their application in investment operations