Job#: 2083881 Job Description: Senior Business Analyst – Medicaid Managed Care Contract Compliance Tracking Position Summary Apex Systems is seeking a skilled Expert Business Analyst to lead the implementation and ongoing support of a Contract Compliance Tracking System for our government client. This role is central to ensuring compliance with federal and state Medicaid managed care oversight requirements through effective system design, stakeholder engagement, issue resolution, and continuous improvement. The ideal candidate will bring deep domain knowledge of Medicaid Managed Care, strong analytical and documentation skills, and a proactive approach to process improvement and stakeholder collaboration. Key Responsibilities • Lead business analysis activities for the design, implementation, and maintenance of the Medicaid Contract Compliance Tracking system • Develop and manage system requirements, workflows, business rules, and process documentation • Perform extensive data validation and data mapping. • Create and execute comprehensive test cases for UAT, system integration, and regression testing • Engage with internal stakeholders and end users to support user testing, feedback collection, and training • Serve as a liaison between business units, technical teams, and MCOs to ensure requirements are clearly understood and delivered • Develop, track, and maintain project deliverables including requirements documents, process flows, use cases, test plans, and user manuals • Oversee dashboarding and reporting features to track compliance metrics, corrective action plans, and key performance indicators • Monitor and manage production support issues, facilitate triage, and ensure timely resolution • Identify and implement opportunities to improve compliance workflows and tracking mechanisms • Support issue management processes, including documentation, prioritization, root cause analysis, and resolution tracking Required Credentials And Experience • Minimum 5 years of experience as a Business Analyst, with at least 3 years focused on Medicaid Managed Care or other state/federal health programs • Strong knowledge of Medicaid Managed Care programs, federal regulations (e.g., CFR 42 MCO oversight/compliance processes • Demonstrated experience gathering business requirements, creating process flows, and documenting business rules • Hands-on experience with test case development and execution • Proven ability to engage end users and facilitate UAT and production support • Excellent communication skills, both written and verbal • Proficiency with tools such as JIRA, Confluence, Visio, Excel, and report/dashboard platforms (e.g., Power BI or Tableau) Preferred Credentials And Experience • Bachelor’s degree in Business, Health Administration, Information Systems, Public Policy, or related field • Prior experience implementing or supporting compliance or case tracking systems in a state Medicaid agency • Familiarity with Medicaid Enterprise Systems (MES), CMS reporting requirements, and audit readiness practices • Experience with workflow automation and dashboard/reporting design • Knowledge of Agile/Scrum methodology and tools • Experience coordinating across business, IT, and policy teams in a government environment EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178 . Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide. Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide. Apex Systems is part of the Commercial Segment of ASGN Incorporated. NYSE: ASGN 4400 Cox Road Suite 200 Glen Allen, Virginia 23060 Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Apex Systems.