Business Analyst – Billing & Payments - W2 Contract

Trident Consulting is seeking a "Business Analyst – Customer Enrollment & Payments" for one of our clients in "Irwindale, CA - Hybrid" A global leader in business and technology services. Title: Business Analyst – Customer Enrollment & Payments Location: Irwindale, CA - Hybrid Type: Contract Rate: $40-48/Hr Day-to-Day Responsibilities/Workload • This position will play a key role in managing customer enrollment and payment operations for Flexible Pricing Rate Pilot, as well as conducting additional reporting. • This position is responsible for receiving and validating enrollment forms from account managers, submitting eligible customers to a third party supplier for enrollment, and confirming enrollment status back to stakeholders. • The role also includes overseeing manual enrollment processes for Automation Service Providers, maintaining detailed metrics on enrollment activity (e.g., number of customers, MW enrolled, benefiters vs. non-benefiters), and tracking billing status. • This role will also manage manual customer payments and facilitate payments to contractors and other third parties. Required Skills/Attributes • BA/BS Degree in Business, Economics, Marketing, or related discipline • Four or more years of experience with business analysis • Proficiency with analytical tools such as Excel, Access or other similar tools for tracking and reporting • Ability to understand and conduct payment processing and reconciliation • Ability to follow and improve upon business processes • Strong attention to detail to validate information on forms is correct • Experience with manual data entry • Ability to coordinate with internal teams and external stakeholders • Excellent written and verbal communication skills • Strong organizational and time management skills to handle high-volume tasks during ramp-up periods Desired Skills/Attributes • Experience with customer programs and billing in a utility or similarly regulated environment • Familiarity with SAP • Experience using advanced analytical tools such SAS, Power BI or other similar tools. • Experience working with budgets. • Experience creating and using pivot tables, charts, and graphs and the ability to work with larger datasets (e.g., containing data for several hundred thousand accounts). • Proficiency identifying trends in complex data and arriving at solutions rooted in information. • Comfort working in a fast-paced, deadline-driven environment • Demonstrates strong ethics, influence and negotiation, leadership, interpersonal skills, communication, and the ability to effectively manage stress and engage in continuous learning Trident Consulting is a premier IT staffing firm providing high-impact workforce solutions to Fortune 500 and mid-market clients. Since 2005, we've specialized in sourcing elite technology and engineering talent for contract, direct hire, and managed services roles. Our expertise spans cloud, AI/ML, cybersecurity, and data analytics, supported by a 3M+ candidate database and a 78% fill ratio. With a highly engaged leadership team and a reputation for delivering hard-to-fill, niche talent, we help organizations build agile, high-performing teams that drive innovation and business success. Learn more: tridentconsultinginc.com . Some of our recent awards include: • Trailblazer Women Award 2025 by Consulate General of India in San Francisco. • Ranked as the #1 Women Owned Business Enterprise in the large category by ITServe. • Received the TechServe Excellence award. • Consistently ranked in the Inc. 5000 list of fastest-growing private companies in America. • Recognized in the SF Business Times as one of the Largest Bay Area BIPOC/Minority-Owned Businesses in 2022.