Business Analyst

Business Analyst Location: Hybrid - 3 days onsite in Jacksonville, FL Key Responsibilities: • Elicit, understand, interpret, and represent functional and non-functional requirements, including business and stakeholder requirements, data and information requirements, data integration, metadata, data quality, service levels, and performance. • Plan and facilitate requirements elicitation sessions using techniques such as joint application design (JAD) sessions, interviewing, brainstorming, job shadowing, and other requirements elicitation techniques. • Function as a liaison between the information systems group, vendors, business groups, and other departments as needed. • Apply judgment in interpreting and delivering business solutions that optimize the user’s experience. • Articulate technology in terms stakeholders can understand, and conversely articulate business concepts and processes to the technical team. • Analyze, categorize, document, and validate requirements to the appropriate level of granularity so that technical teams can translate them into system design. • Work with quality assurance and business teams in defining the QA strategy, test plans, and use cases for QA activities. • Communicate planned and unplanned activities to appropriate parties as needed. • Anticipate and understand the impact of changes in business objectives and their effect on project scope as well as the downstream impact. • Draw business process diagrams to visually represent workflows and processes. Qualifications: • Bachelor’s degree or equivalent plus 3-5 years of professional experience in the business analysis discipline. • Familiarity with SSO integrations, SAML authentications, and Dynamics CE. • CBAP and/or CDMP or CBIP certification(s) is preferred. • Strong analytical and problem-solving skills. • Excellent communication and teamwork skills. • Ability to work on-call as needed. • Exposure to content management in SharePoint is a plus. • Experience working in SharePoint-based applications is required. • Experience with tools like ServiceNow, ADO Board, and Azure environment. • Cloud certification is a plus.