Business Analyst - Consumer Operations

Join a fast-moving, hybrid work environment where innovation and collaboration fuel meaningful business outcomes. Play a key role in optimizing consumer operations and driving performance improvements across complex systems. Primary Services is actively recruiting for a Business Analyst to support a high-impact client in the energy sector. In this role, you will work across cross-functional teams to manage projects, streamline operations, and enhance business capabilities. This opportunity is ideal for professionals who are analytical, results-driven, and comfortable navigating both technical tools and strategic discussions. Responsibilities • Serve as a subject matter expert for Non-Commodity Operations and VPP/Demand Response processes. • Deliver status updates and performance reports to stakeholders. • Monitor key operational metrics and recommend actions to maintain service levels. • Diagnose process issues, identify root causes, and implement improvements. • Evaluate and document current operational workflows and system controls. • Develop business requirements and approach documentation for new capabilities and enhancements. • Lead and execute User Acceptance Testing for new tools and processes. • Facilitate team discussions to define timelines and priorities for campaigns and new product rollouts. • Design and manage process and database solutions to support operational growth. • Collaborate closely with Product Owners to deliver enhancements and production fixes. Qualifications • 2–5 years of professional experience required. • 1–2 years of experience in operations, IT, project management, or consulting preferred. • Bachelor's degree from an accredited institution preferred. • Proficiency in Microsoft Office Suite, including Excel, Visio, PowerPoint, Power BI, and MS Project. • Experience with Oracle, SQL Server, or SaaS tools for data analysis and scripting. • Strong analytical skills and the ability to interpret and leverage operational data. • Familiarity with user testing, campaign support, and cross-functional coordination. • Working knowledge of process improvement methodologies and documentation standards. Want to be notified of similar positions? Visit www.primaryservices.com/signup/ to sign up and have notifications delivered straight to your inbox!