Business Analyst - Conversational AI

Net2Source is a Global Workforce Solutions Company headquartered at NJ, USA with its branch offices in Asia Pacific Region. We are one of the fastest growing IT Consulting company across the USA and we are hiring " Business Analyst - Conversational AI for one of our clients. We offer a wide gamut of consulting solutions customized to our 450+ clients ranging from Fortune 500/1000 to Start-ups across various verticals like Technology, Financial Services, Healthcare, Life Sciences, Oil & Gas, Energy, Retail, Telecom, Utilities, Technology, Manufacturing, the Internet, and Engineering. Position: Business Analyst - Conversational AI Location: Remote (Within United States) Type: Contract Exp Level -10+ Years Job Description: 10+ years of experience as a Business Analyst, with a primary focus on: > Telecom solutions > IVR systems > Telecom Back Office Operations > Basic SQL skills, and has worked in Agile environments as a BA, strong communication and interpersonal skills Proven track record of collaborating with stakeholders, translating business needs into technical specifications, and leading solution delivery • Exposure to system integration, testing (including UAT), and optimization within IVR and conversational AI environments BA Skills Expertise in working closely with stakeholders to gather, document, and analyze business requirements, especially for telecom and IVR systems. § Strong knowledge & hands-on expertise in IVR systems, telecom solutions, Prompt Engineering and conversational AI platforms like Kore AI & Agentic AI platforms. § Proficiency in creating business documentation such as BRDs, functional specs, and process flows § Collaborate with business stakeholders, product owners, and technical teams to gather, document, and prioritize business and functional requirements for IVR, conversational AI, and telecom systems. § Design and refine IVR and conversational flows to improve user interactions and enhance self-service capabilities, focusing on delivering a seamless customer experience. § Analyze business needs, assess the impact of new requirements, and convert them into clear, actionable technical specifications. Exposure to LLM & ML will be added Advantage § Create comprehensive documentation, including business requirements documents (BRD), functional specifications, user stories, and process flow diagrams to ensure a clear understanding of project goals. § Work closely with development and technical teams to translate business requirements into technical designs and solutions that align with business objectives and technical feasibility. § Conduct user acceptance testing (UAT) and validate solutions to ensure they meet the requirements, perform as expected, and provide an optimal customer experience. § Serve as a liaison between business, technical teams, and external vendors to ensure project milestones are met and deliverables are aligned with business expectations. § Hands-on experience in system integration, testing, and validation for IVR and telecom systems. § Identify opportunities to streamline processes, improve system integration, and optimize performance in IVR and conversational AI systems. • § Provide guidance and mentorship to junior business analysts, ensuring best practices in business analysis, documentation, and stakeholder communication. Why Work With Us? We believe in more than just jobs—we build careers. At Net2Source, we champion leadership at all levels, celebrate diverse perspectives, and empower you to make an impact. Think work-life balance, professional growth, and a collaborative culture where your ideas matter. Our Commitment to Inclusion & Equity Net2Source is an equal opportunity employer, dedicated to fostering a workplace where diverse talents and perspectives are valued. We make all employment decisions based on merit, ensuring a culture of respect, fairness, and opportunity for all, regardless of age, gender, ethnicity, disability, or other protected characteristics. Awards & Recognition • America’s Most Honored Businesses (Top 10%) • Fastest-Growing Staffing Firm by Staffing Industry Analysts • INC 5000 List for Eight Consecutive Years • Top 100 by Dallas Business Journal • Spirit of Alliance Award by Agile1 Madhukar Singh Email: madhukar@net2source.com