Business Analyst – D365 / CRM Transformation

Business Analyst – D365 / CRM Transformation (6-Month Contract) Location: Warwick (Hybrid – 3 days onsite) A leading financial organisation is seeking an experienced Business Analyst to support a major Customer Excellence transformation programme. You will play a key role in bridging business requirements with technology solutions, supporting CRM migration and the delivery of a new Charging & Billing platform. Key responsibilities: • Gather, analyse, and document business, functional, and data requirements. • Support Salesforce to Microsoft Dynamics 365 migration activities, including process analysis, data mapping, and testing. • Define requirements for Power Platform-based Charging & Billing solutions. • Create process maps, user stories, acceptance criteria, and functional documentation. • Support SIT/UAT activities and business validation. • Work closely with stakeholders, developers, data teams, and governance teams. • Identify process improvements and automation opportunities. Required experience: • 3+ years’ experience as a Business Analyst within digital, data, or transformation programmes. • Strong requirements gathering, process mapping, and stakeholder management skills. • Experience with CRM platforms (Salesforce and/or Microsoft Dynamics 365). • Understanding of data mapping, data flows, and migration projects. • Experience working in Agile environments. • Exposure to Power Platform, billing/charging processes, utilities, energy, or regulated industries is desirable. This is a 6-month contract opportunity offering a strong daily rate for a Business Analyst with CRM, D365, and transformation experience. For more information and direct contact with me, please send me an email and call only if required. I will be sure to check responses daily and shortlist the best candidates; if you are shortlisted, you will hear from me. Josh@gazellegc.com +44 7908143845