Business Analyst

Job Description – Business Analyst, Product Enablement Operations Contract Duration: 4+ Months (possible extension or conversion) Location: Indianapolis, IN (preferred) or East Coast hubs (Boston, New York, Atlanta) – Remote with occasional onsite support Schedule: Full-time, 8 AM – 5 PM ET About Salesforce Salesforce is the Customer Company, combining AI + Data + CRM to help businesses connect with customers in powerful ways. We lead with our core values—trust, customer success, innovation, equality, and sustainability—and empower every employee to blaze new trails. About the Team The Operations & Communications team drives efficiency and alignment across the Product Enablement organization. We provide logistics, insights, and data-driven reporting that help teams measure impact, improve collaboration, and ensure programs deliver value. Role Overview We are seeking a Business Analyst, Product Enablement Operations to join our team on a contract basis. This role will play a key part in measuring the impact of enablement programs, supporting operational excellence, and helping leaders make data-driven decisions. The ideal candidate is an early-career business or data analyst (2–5 years of experience) with strong skills in analytics, reporting, and communication. This individual will partner with program owners and cross-functional teams to track performance, manage surveys, prepare business reviews, and implement efficient processes. Key Responsibilities • Program Measurement & Reporting: Collaborate with program owners to design and implement tracking solutions, interpret results, and present insights. • Business Reviews: Prepare data and visuals for monthly and quarterly business reviews. • Survey Design & Analysis: Manage quarterly survey creation, distribution, and analysis to measure product confidence and program effectiveness. • Process Management: Work with functional leaders to implement scalable, data-driven processes that support decision-making. • Cross-Functional Collaboration: Partner with Product Enablement, Marketing Ops, Product Marketing, Field Readiness, and Enablement Operations to align on strategy and execution. Qualifications Must-Have Experience: • 2–5 years in Business Analyst, Data Analyst, Project Management, or Operations roles • 1–2 years Salesforce experience OR prior experience in enablement, sales ops, or marketing ops • Strong communication and presentation skills • Ability to manage multiple priorities and deadlines in a fast-paced environment Technical Skills: • Proficiency in Snowflake, Tableau, Excel/Google Sheets • Knowledge of Salesforce data/metadata architecture • Experience with CRM and enablement data sources (Salesforce, Astro Course Tracker, GUS) • Familiarity with GenAI tools in a business context (a plus) Education: • Bachelor’s degree in Business Administration, Business Management, or related field Work Environment & Schedule • Standard workday: 8 AM – 5 PM ET • Remote-first role with occasional onsite meetings/events (approx. once per month) at Salesforce Tower Indianapolis (111 Monument Cir, Indianapolis, IN 46204) • Must be based in Indianapolis (preferred) or an East Coast hub (Boston, New York, Atlanta) Why Join Us? • Opportunity to work with one of the world’s most innovative companies • Gain experience in product enablement operations and data-driven decision making • Collaborate with a high-impact, cross-functional team • Potential for contract extension or conversion to permanent role