Business Analyst

Business Systems Analyst – Retail (Google Workspace Automation/AppScript) Exp: 5+ years Loc: London (3 days/week in Office) Must - Retail domain expirience , Supply chain expirience This role is about helping our Client (Retail Domain) move from Microsoft Excel macro-based systems to Google-based solutions. The Business Analyst will understand existing Excel-based workflows, redesign them using Google Drive, Apps Script, BigQuery, and AppSheet, and deliver replacement solutions. A key part of the role is training and empowering business users to take ownership of these tools and continue building and maintaining their own solutions within the approved Google ecosystem. Key Responsibilities 1. Act as the primary liaison between retail business stakeholders and delivery teams 1. Lead discovery and requirement-gathering workshops for supply chain processes 1. Analyse end-to-end supply chain workflows (planning, logistics, inventory, reporting) to identify automation opportunities 1. Translate business needs into clear functional and non-functional requirements, user stories, and acceptance criteria 1. Support solution design reviews and validate delivered solutions against business outcomes 1. Ensure adherence to governance standards, templates, and migration patterns 1. Maintain documentation including process flows, requirements, and user-facing materials 1. Support demos and walkthroughs for business users and stakeholders Essential Skills & Experience 1. Strong experience as a Business Systems Analyst in enterprise environments 1. Proven supply chain experience within a retail organization 1. Hands-on expertise in requirements gathering, process modelling, and stakeholder management 1. Experience designing and supporting validations, business rules, and data quality controls 1. Working knowledge of macros and scripting (e.g., Excel macros, basic automation scripts) to support analysis and process efficiency 1. Ability to work effectively with offshore development teams 1. Experience supporting automation, workflow, or modernization initiatives 1. Excellent written and verbal communication skills (native or fluent English) Nice to Have 1. Experience with Microsoft-to-Google Workspace migrations 1. Familiarity with Google Workspace tools (Apps Script, AppSheet, Big Query) 1. Exposure to citizen development or governance-led enablement models 1. Experience understanding legacy VBA-based processes (functional level)