Business Analyst - Hybrid Position in Brooklyn, NY (12-Month Contract) W2/1099

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Zaass Consulting, LLC, is seeking the following. Apply via Dice today! Position Details Requirement Number: 85826Y1324 Job Title: NYC311 Business Analyst Location: 2 MetroTech, 4th Floor – Hybrid (3 days in office / 2 days remote), Brooklyn, NY 11201 Duration: 12 Months Overview: NYC311 is seeking a Business Analyst to support enhancements and maintenance for the City’s Customer Service Management System (CSMS), which connects residents, business owners, and visitors with NYC government services. The analyst will liaise between business, development, testing, and support teams to define and verify requirements and ensure system alignment with user needs. Key Responsibilities: • Provide subject matter expertise in Microsoft Dynamics CRM • Elicit, document, and translate business requirements into functional specifications • Support user acceptance testing and assist in demonstrations • Manage defect triage and maintain project documentation • Collaborate closely with cross-functional teams and project stakeholders Mandatory Skills & Experience: • 8+ years of experience with Microsoft Dynamics CRM • Experience developing requirements for multi-channel solutions (CRM, online portal, mobile apps) • Participation in at least two full Dynamics CRM implementations • Strong communication, documentation, and stakeholder management skills • Experience with SDLC methodologies (Agile, Waterfall) and tools like Azure DevOps • Proven ability to work independently and see projects through to completion Desirable Skills: • Experience with Power Pages and cloud-based CRM solutions • Microsoft Dynamics CRM certifications • Experience working with NYC government agencies Important Notes: • NYC agencies will require in-person interviews of selected candidates approximately 5–10 business days after the submission deadline, so please ensure that you are local to the NYC area. Candidates are expected to attend interviews at their own expense. • All ITCS-4 positions are limited to 35 hours per week, and overtime is not permitted.