Role: Business Analyst with Insurance Location: Charlotte, NC or Atlanta, GA W2 Contract position JD: Key Responsibilities: • Gather and document business and functional requirements from stakeholders. • • Analyze insurance processes, workflows, and data to identify improvement opportunities. • Translate business needs into detailed BRDs, FRDs, and user stories. • • Collaborate with developers, QA, and business teams throughout the SDLC. • Support UAT and facilitate defect triage and resolution. • • Act as a liaison between business and IT, ensuring timely communication and delivery. • Provide Level 1 and 2 Production Support for insurance systems and applications. • • Monitor production issues and work with technical teams for root cause analysis and resolution. • Help create knowledge base documentation and SOPs for recurring issues. Required Skills: • 5+ years of experience as a Business Analyst in the Insurance domain. • Strong understanding of insurance operations, policy administration, claims, underwriting, or billing systems. • • Experience in production support or incident management environments. • Familiar with tools like JIRA, ServiceNow, Confluence, and SQL for data analysis. • • Strong communication, stakeholder management, and problem-solving skills. • Experience working in Agile/Scrum environments.