Business Analyst

This is a Business Analyst position in a large, complex local government organization within the Information Technology Department (ITD). The role supports the implementation of a large-scale application for the Miami-Dade Sheriff’s Office (MDSO). The candidate will work alongside a diverse team of business analysts and an IT Manager, collaborating with both the customer and the vendor solution provider throughout the project lifecycle. The emphasis will be on analyzing business processes, gathering requirements, and delivering the best possible solution for the customer through a vendor-based implementation. Minimum Skills & Experience Required: · 7+ years of experience with a proven track record of delivering complex IT software projects in large organizations using Waterfall and/or Agile methodologies. · Proven experience with end-to-end software implementation: requirements gathering, design, development, testing, training, deployment, and support. · Strong experience collaborating with stakeholders across various departments and professional backgrounds to define project scope, requirements, business goals, and technical deliverables. · Highly proficient in writing, creating, and maintaining documentation (as-is diagrams, to-be diagrams, user stories, requirements documents, test plans, etc.). · Extensive hands-on experience with the Microsoft Suite: Word, Excel, PowerPoint, Outlook, Project, Teams, SharePoint, and Azure DevOps. · Strong analytical and problem-solving abilities. · Excellent written and verbal communication skills, with the ability to convey ideas clearly and effectively. Duties May Include: · Analyze and understand existing business processes, identify areas for improvement, and recommend process enhancements to increase efficiency and productivity. · Develop as-is and to-be process diagrams; maintain requirements traceability matrix. · Manage business analysis activities using both Waterfall and Agile methodologies, including progress tracking and coordination with cross-functional teams. · Assist in change management activities: impact assessments, training material development, and end-user support during system transitions. · Gather, define, and translate business requirements into user stories and technical specifications. · Facilitate workshops, interviews, and meetings to design innovative solutions aligned with organizational needs. · Prepare training materials and assist customers with end-user training. · Support testing activities: coordinate test planning, test case development, and execution; ensure defects are resolved before deployment. · Facilitate communication between business stakeholders, technical teams, and project managers; provide regular project updates and status reports. · Conduct post-implementation reviews, recommend system enhancements, and monitor ongoing system performance. · Identify and mitigate risks and issues related to business analysis activities; escalate critical issues as needed. Education & Additional Requirements: · Bachelor’s Degree in Business Administration, Computer Science, Information Systems, or related field. · Seven (7) years of experience in business analysis, software implementation, and Agile methodology (additional related experience may substitute for the required education on a year-for-year basis).