Business Analyst

Role Overview This is a hands-on BA/PM role responsible for driving the end-to-end packaging, testing, compliance, and release of business applications in a large, highly regulated corporate environment. The role works closely with application owners, security & compliance teams, SCCM/Intune engineers, test teams and offshore packaging factories (primarily India and Eastern Europe). Essential Requirements 1. Deep knowledge of the full application packaging & release lifecycle in an enterprise environment • Proven experience taking an application from request → business case → vendor engagement → packaging (MSI/App-V/MSIX/IntuneWin) → compatibility testing → security & compliance sign-off → pilot → production rollout → BAU handover. • Strong understanding of corporate packaging tools (e.g., Microsoft SCCM/MECM, Intune. • Experience of modern management approaches (Intune, Autopilot, Evergreen updates, MSIX packaging). 1. Highly self-motivated and proactive – this is non-negotiable • Demonstrated ability to work with minimal day-to-day supervision in an environment where formal knowledge transfer and documentation is limited. • Comfortable proactively seeking out subject-matter experts across the organisation, arranging your own workshops, chasing stakeholders and driving progress independently. • Evidence of building your own network and personal knowledge base in previous roles. 1. Strong knowledge of application compliance, licensing and security standards in a corporate setting • Familiarity with audit requirements (SOX, ISO 27001, GDPR, Cyber Essentials Plus etc.) as they apply to end-user applications. • Ability to interpret and apply Group Policy, AppLocker, WDAC, Intune App Protection Policies and Conditional Access. 1. Proven experience of successfully managing offshore packaging and testing resources • Day-to-day coordination of offshore factories (typically 5–time-zone difference). • Ability to write crystal-clear packaging briefs, test scripts and acceptance criteria that survive language barriers and “lost in translation” issues. • Experience of dealing with cultural differences, humour, varying English proficiency and still delivering on time. • Comfortable running early-morning or late-evening calls when required. Additional Skills & Experience (Strongly Preferred) • Formal Business Analysis skills – requirements gathering, process mapping (BPMN/Visio) • Significant practical PM experience running multiple packaging streams concurrently. • Experience of change & release management processes (ITIL or equivalent), ServiceNow or Jira. • Scripting/automation skills (PowerShell, Batch, VBScript) to support packaging and self-service. • Virtualisation experience (App-V sequencing, MSIX conversion, Citrix or AVD published apps). Personal Attributes • Exceptional communication skills – able to explain complex technical packaging issues to non-technical business stakeholders and vice-versa. • Resilience and diplomacy when managing conflicting priorities and offshore delivery challenges. • Meticulous attention to detail (one incorrect transform or custom action can break 20,000 devices). • “Gets things done” attitude with a track record of delivering on commitments even when the environment is unstructured.