Business Analyst

Role - Business Analyst Location - Reading, UK (3 days, hybrid) Type - Fixed Term (1 Year, extendable) Job Description: Key Responsibilities Requirements & Business Analysis • Capture, analyze, and document functional and technical requirements from business stakeholders, network engineers, and OSS/BSS platform teams • Conduct comprehensive workshops to discuss, clarify, and prioritize requirements while identifying gaps, assumptions, and dependencies • Produce high-quality Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs), user stories, and acceptance criteria • Translate telecom-specific engineering rules and operational complexities into precise data models and system specifications Process Mapping & Optimization • Map and analyze end-to-end telecom operational lifecycles including provisioning, activation, network assurance, optimization, and decommissioning • Perform gap analysis on current processes and define future-state operations using BPMN or UML notation • Identify opportunities for process improvement and operational efficiency through automation and system optimization • Document process flows across multiple domains (RAN, Core, Fixed networks) and vendor environments OSS/BSS Platform Analysis • Analyze and document complex data flows across OSS/BSS systems, inventory management, and network management platforms • Work with multi-vendor environments (Ericsson, Nokia, Huawei, ZTE) to ensure seamless integration and data consistency • Support the evaluation and selection of OSS/BSS tools and platforms aligned with business objectives • Identify system integration points, API requirements, and data transformation needs Solution Design & Validation • Support solution architects in validating solution designs and ensuring alignment with telecom operating models and standards • Review technical specifications and validate feasibility from a business and operational perspective • Provide guidance on legacy-to-cloud migration strategies, digital transformation initiatives, and AI-driven automation • Ensure compliance with telecom industry standards and network constraints Stakeholder Collaboration & Communication • Facilitate communication between technical teams, business stakeholders, and vendor partners • Conduct walkthrough sessions and knowledge transfer activities with development and testing teams • Provide clarification on requirements during implementation phases • Approve features and user stories during development demos and UAT cycles • Present findings and recommendations to senior management Project Support • Estimate effort and resource requirements for new projects and solution changes • Support project planning and execution in Agile environments applying DevOps principles • Manage project documentation and maintain requirements traceability matrices • Participate in risk identification and mitigation planning Required Qualifications Education • Bachelor's degree in Computer Science, Information Technology, Business Administration, Telecommunications, or related field Experience • Minimum 4-7 years of professional experience in business analysis, preferably in telecom OSS/BSS environments • Demonstrated experience with OSS/BSS platforms and telecom operations • Proven track record of successful requirement gathering, analysis, and documentation in complex technical environments • Experience with telecom industry processes (provisioning, network activation, billing, customer management) • Experience working with multi-vendor telecom systems and environments