Business Analyst

Lookiing candidate Business Analyst with experience with an account-based billing systems, especially a utility billing system. Power BI or Tableau for KPI dashboards desirable Title –Business Analyst Location: Northborough MA Pay Range: $40/hr. -$60hr. (The rate may be negotiable based on experience, education, geographic location, and other factors) Contract : 6 Months Job Description Prepare process workflows to show an accounts lifecycle from account initiation to account closure. Document the monthly billing cycle for renewable energy accounts. Interview end users and IT resources to develop the process flows. • Track and monitor accounts for billing. Analyze and resolve accounts that do not bill and escalate those that cannot be resolved. • Analyze and track user reported issues. Identify root cause and communicate resolutions to end-users. Update processes or training to prevent user issues in the future, or document needed system fixes for IT. Report on metrics. • Create processes and controls for renewable energy credit payments. Monitor the monthly payments and controls. Identify any issues and correct as needed. Analyze and answer customer questions on payments. Report on metrics. • Become a liaison between the NG users, IT, and the external customers. Handle external customer escalation issues. • Create business requirement documents to implement new solar programs into the billing system, based on review of regulatory orders and end user interviews. • Create test conditions to ensure business requirements are met by the updated billing system. Execute the test conditions and report on metrics. • Create an implementation plan to deploy new IT solutions to the billing systems, identifying impacted business units, process flows, and required training. • Create queries on a relational database to satisfy business requests or identify accounts with specific conditions. • Keep up to date with market / regulatory developments for utilities and renewable energy to ensure the optimization of best practice .. • Challenge existing ways of working and continuously seek ways to do things better to drive greater efficiencies within assigned area. Knowledge & Experience Requirements: Employees are expected to have the knowledge & experience listed below. • A Bachelor's degree; or equivalent work experience. • Knowledge and experience with an account-based billing systems, especially a utility billing system, preferred but not required. • Able to manage ones own work, especially when having multiple tasks and duties. • Utility industry experience is preferred, but not required. • Knowledge of business operations, company policies, and business systems preferred, but not required. • Proficient in Microsoft Office products (Excel, Word, PowerPoint, Access). • Data Visualization tools: Power BI or Tableau for KPI dashboards desirable • Proficient in relational database querying techniques (SQL) desirable. • Experience and proficiency in billing systems is desirable. • Prompt Engineering: Understanding how to use AI tools like Copilot or Chatgpt effectively for business tasks. Capability Requirements: • Analytical Thinking: Analyzes and interprets operational procedures, activities, and pertinent business documents toward logical conclusions and expected outcomes (identifying several likely causes or consequences of a situation) • Impact and Influence: Uses direct persuasion to influence others, using basic data, logic or a solid business case • Customer Orientation: Takes personal responsibility for correcting problems promptly and communicates customer expectations • Attention to Detail: Reviews accuracy of own work and checks that all details are completed • Conceptual Thinking: Sees patterns or trends in data or situations, notices when something is similar to a past situation • Information Seeking: Establishes the facts by digging deeper, asking probing questions and challenging initial responses from different sources Equal Opportunity Employer/Veterans/Disabled: Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits, and a 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy. The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance