Business Analyst (Oracle CC&B)

Looking for a Business Analyst with our client in Oak Brook, Illinois. 3 days on site. What You’ll Do: • Gather, document, and prioritize business requirements (user stories, process flows, acceptance criteria). • Translate utility customer ops and credit & collections needs into clear functional specs for Oracle CC&B. • Perform data analysis using SQL (ad hoc queries, data validation, trend analysis, reconciliations). • Support configuration, testing (SIT/UAT), and release readiness; triage defects and track to closure. • Map and improve processes across customer service, billing, payments, collections, and field operations. • Create and maintain BA artifacts (BRDs/FRDs, RTMs, decision logs, test cases). • Collaborate with cross‑functional teams (business, architects, developers, QA) and communicate status/risks. • Contribute to change management, training materials, and production support as needed. Must‑Have Qualifications: • Oracle Customer Care & Billing (CC&B) hands‑on experience (requirements, configuration exposure, or support). • Background in utility customer operations (customer service, billing, payments, meter-to-cash). • Background in credit & collections within a utility context (dunning, payment arrangements, write‑offs). • Proficiency in SQL for querying, data validation, and analysis. • Strong documentation, stakeholder management, and communication skills. Nice‑to‑Have: • Experience with other CIS platforms (e.g., Oracle Utilities suite, MDM, payment gateways). • Knowledge of meter‑to‑cash processes, billing rates/tariffs, payment plans, and exception handling. • Exposure to Agile/Scrum (user stories, backlogs, sprint ceremonies) and tools like Jira/Confluence. • Familiarity with testing practices (SIT/UAT), test management tools, and defect tracking. • Reporting/BI experience (e.g., building simple dashboards or extracts from SQL outputs). EEO Policy: Allied Resources complies with all Equal Employment Opportunity (EEO) affirmative action laws and regulations. Allied Resources does not discriminate on the basis of age, race, religion, color, sex, national origin, marital status, genetic information, sexual orientation, gender identity and expression, disability, veteran status or other status protected by law