Business Analyst

Apex Systems is currently hiring a Business Analyst to join a growing client in Greenwood Village, CO. Term: Contract through 2026 to start, strong potential for extensions and/or perm conversion Location: Greenwood Village, CO Onsite Requirement: 3 days onsite, 2 days remote per week Pay range: $55-65/hr Are you energized by solving complex customer experience challenges, shaping strategy from data, and bringing clarity to ambiguous spaces? Our team is leading a major Identity & Registration Strategy and Web Portal Convergence initiative — and we’re looking for a sharp, collaborative BA to help drive it forward. This is a unique opportunity to influence how thousands of customers access and engage with our digital ecosystem. If you love using data to tell a story, partnering across teams, and shaping strategy that impacts real users, you’ll feel right at home here! What You’ll Work On You’ll play a central role in building a unified identity and registration experience across our customer-facing web portals. This includes: Data Analysis & Storytelling • Partner with analytics teams to gather and interpret data • Analyze customer counts, active identities, usage patterns, and required functionalities. • Translate insights into clear recommendations that influence strategy and prioritization. • Craft compelling narratives that help leadership understand opportunities and tradeoffs. Identity & Registration Strategy • Support the development of a comprehensive identity strategy across portals. • Contribute to the roadmap for migrating customers into a single, unified portal experience. Process & Requirements • Analyze current processes and create process flows/diagrams • Support experience-focused business requirements as new initiatives emerge. • Collaborate closely with Product Managers, architects, analytics, design, and cross-functional partners. Business Case & Executive Communication • Support lean business case development for new initiatives. • Build polished PowerPoint decks for leadership (up to VP level). • Present findings internally as needed. Must-Have Experience • 5+ years of Business Analysis experience • Strong experience writing experience-focused business requirements. • Ability to support lean business case development. • Proven critical thinking skills and comfort using data to drive decisions. • Experience working on customer-facing portals, ideally involving identity, registration, or user management. • Tableau (basic navigation, CSV export, data interpretation) • Jira & Confluence • PowerPoint (executive-level storytelling) Soft Skills That Make You Successful • Comfortable working in ambiguity — strategy will evolve as insights emerge. • Adaptable as priorities shift based on new findings. • Strong communicator and collaborator across diverse teams. Nice-to-Haves • Familiarity with identity management systems, user registration, or adoption strategies. • Experience with Adobe Analytics or Google Analytics. Why This Role Matters • This initiative is foundational to improving how customers interact with our digital ecosystem. Your work will directly influence: • A unified, simplified identity experience • Better adoption and registration flows • A more seamless, intuitive portal experience for customers • A long-term identity strategy that scales across the organization If you’re excited by strategic problem‑solving, cross‑functional collaboration, and shaping the future of customer identity, this role offers the perfect blend of challenge and impact. Apply here or email an updated copy of your resume to Emily Pentico at epentico@apexsystems.com Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide. EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystems.com or 844-463-6178. Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.