Business Analyst - Support Centre

Your future, as a Business Analyst at mydentist You’ll be joining our Transformation department within our office called Support Centre, which is in Greater Manchester (M26 1GG). The role is a 2 year FTC Full time hours Hybrid working arrangements - 2-3 days a week onsite (M26 1GG) Joining our supportive and growing team You will benefit from free onsite parking and Kearsley train station is just a short walk away With an onsite mini market shop and casual seating space inside and outside (for the sunnier days) Your future, with us Working at mydentist means you’ll be part of the UK’s leading dental network. Here, you’ll be trusted to do your best work, balancing your career around your life. We’re ambitious, focusing on the big picture and transforming how we deliver dentistry. Supported by a talented and driven team everyone is free to be themselves, where respect is a given and we’re always there for one another. Your future, your benefits Competitive salary 22 days holiday + bank holidays Health and wellbeing benefits; including a virtual GP service and Employee Assistance Programme helpline which includes free counselling sessions Access to fantastic discounts at cinemas, major retail brands, restaurants and coffee chains - simple and easy to access making it possible to save hundreds of pounds a year Recognition schemes including Support Centre Heroes and service awards Your future, your role As a Support Centre Business Analyst, you will: Work across our support centre departments such as HR, to support the delivery of change initiatives by analysing business needs and processes, documenting requirements and helping to design effective solutions Build effective relationships with colleagues and stakeholders across the business and delivery teams Facilitate workshops, interviews and discussions to elicit and challenge requirements Apply appropriate analysis approaches, tools and techniques in line with agreed standards You will need: Previous experience working as a Business Analyst in complex, multi-site organisations Experience working with multiple stakeholders and cross-functional teams Confident and proficient user of analysis and visualisation tools, e.g. Visio, JIRA, Power BI Experience knowing how to leverage AI intelligently to improve processes, enhance decision‑making, and drive more efficient, scalable business outcomes is highly desirable The successful candidate will be comfortable identifying where AI can add value, interpreting AI‑generated insights, collaborating with technical teams on AI‑enabled solutions, and using AI tools to streamline analysis, documentation, and automation workflows. Enjoy being part of a team that’s passionate about supporting our practices and ultimately helping the nation smile. Your future starts here Build a fulfilling career with us, where you'll find the opportunity to develop your skills and shape your work life with the support of a caring and inclusive team who support one another.