Senior Business Analyst – Systems Replacement Contract: Long-term contract expected to last 1-2 years Work Authorization: US Citizenship REQUIRED (No exceptions and No Corp-to-Corp/C2C) Remote Options: 100% Remote with minimal travel (annually or quarterly at most) Client’s Time Zone: Pacific Standard Time Compensation: $60+ per hour depending on experience Job Summary: Our client is seeking a traditional Business Analyst with experience in systems replacement projects. This role will be responsible for documenting the functionality of the CURRENT system, identifying and documenting the full requirements including any integration needs of the NEW system, building the scope of work required to successfully implement the new system, coordinating Stakeholders and project team members, etc. MINIMUM Requirements: • 5+ years of experience in a dedicated business analyst role with a focus in planning a systems replacement and implementation. • Experience with Utilities Accounting systems including Water Accounting, Energy Accounting Systems (EAS) and Energy Management Systems (EMS) • Strong Fundamental IT Business Analysis skills • Azure DevOps • SDLC • Project management knowledge/experience • US Citizenship SR BUSINESS ANALYST Position Summary Under limited supervision and broad direction, provides analysis, design ideas, development goals, and ongoing support for the implementation of short and long-term IT solutions. Serves as a technical expert or technical project lead and participates in problem analysis, solution development, action planning, coordination, and evaluation. This position is responsible for making decisions affecting the capabilities, feature sets, workflows and use cases for supported systems and applications. The position supports business process re-engineering related to changes in systems, technical capabilities and provides operational support for incident resolution. Essential Functions Essential duties and responsibilities may include, but are not limited to, the following: • Effectively collaborates with business users to understand their needs, requirements, and capability gaps, then strategizes, designs, and implements solutions to increase work efficiency and capabilities. Responsible for staying abreast of new technology, methodologies, and the software roadmaps for supported systems. Capable of refining general user requirements and problem statements into functional and non-functional technical requirements and solutions. • Performs business system software analysis and research appropriate best practices, implementation patterns and solution options to maximize benefits and facilitate high user performance. Participates in training events and can competently share knowledge about the functionality and quality of the existing technology solutions at the utility. • Provides technical leadership, guidance, and subject matter expertise on the supported systems portfolio. Strong competence and knowledge in the capabilities of supported solutions and understands how solutions are implemented and deployed within the environment. • Acts as technical lead on medium-large projects. Supports and conducts quality assurance and control efforts on existing systems and new projects. Coordinates vendor and service provider relationships. Manages and drives project and product lifecycle activity. May participate in multiple projects at once. • Works closely with the System Architecture & Software Engineering as well as other Technology Operations teams to design, develop, and maintain user interfaces, templates, data models, business intelligence capabilities and data transformations as required to support changing business needs and processes. • Provides software application support including incident and problem management. Conducts performance testing, User Acceptance Testing, as well as application troubleshooting and backlog grooming. Facilitates user group meetings to discuss roadmaps, findings, and brainstorm solutions. Documents changes, decision-making processes, system requirements, and work activity. Provides on-call support - after hours / weekends as required. • Performs root cause analysis on reported or discovered problems and analyzes systems to identify capability gaps, efficiency improvements and growth strategies. Recommends and implements changes to business processes to utilize new system capabilities and features. • Identifies and implements improvement opportunities for their team’s functional area. Proactively engages in larger department transformation initiatives to improve quality and professionalism of work. Analyzes and recommends new tools, processes, and standards within the team. Mentors other team members. • Demonstrates commitment to organization’s mission, vision, values, and strategic plan. The incumbent should be familiar with these organizational priorities and behave in a way that aligns with these expectations. • Performs related duties and responsibilities as assigned. Completes all required training. Maintains a working knowledge and comply with organization’s safety procedures and specific safety requirements of this position, and those in accordance with applicable provisions of the Revised Code of Washington (RCW) and Washington Administrative Code (WAC). • Understands and adheres to compliance requirements for this position that may include laws, regulations, security guidelines, organization’s policies & procedures. • Actively participates in all aspects of our safety program, including but not limited to: • Following all safety policies and procedures. • Alerting supervisors and coworkers to unsafe or hazardous working conditions. • Reporting any safety incidents or close calls within 24 hours to your supervisor. • Accepting feedback from supervisors and coworkers regarding your own safety performance. Other Knowledge, Skills, and Abilities • Proficiency with SharePoint Online in an integrated Office 365 environment. • Proficient in monitoring performance issues and troubleshooting. • Understanding of the Power Platform which consists of Power Apps, Power Automate and Power BI. • Experience with Azure Dev Ops (ADO), MSSQL databases in addition to SQL Management Studio and/or SQL Developer. • Experience integrating and deploying COTS and SaaS solutions. • High degree of technical competence and a deep understanding of the SDLC methodologies. • Experience in Scrum/Agile and linear project management disciplines. • Experience with Amazon Web Services, Azure, or other cloud-based systems highly preferred. • Requirements gathering, rationalization and development • Experience with Mockup and/or Wireframing tools • Understanding of Project Management principles and terminology • Software quality assurance and testing principles • ITIL Service Management concepts • Agile methodologies (KanBan, Agile, SCRUM, LEAN) • Analyzing and solving problems logically and conceptually • Communication with peers, users, and stakeholders • Developing and implementing technologies • Effectively mentoring others • Supporting large enterprise COTS systems • Team Foundation Server, Git or Other Version Control, and Technology Work Management Systems • SQL Server Reporting Services (SSRS), PowerBI or other reporting, analytics, and visualization technologies • Vendor and support service coordination • Exercising pragmatism in identifying and articulating tradeoffs between features, quality, and timelines • Applying continuous improvement principles to all aspects of daily activity • Ability to quickly act and triage issues in a crisis to make decisions and keep key stakeholders informed. • Ability to think strategically and identify and understand business needs and translate to strategic direction, plans and solutions. • Self-starter and able to work independently in a deadline-oriented environment serving many stakeholders with conflicting priorities. • Strong analytical and problem-solving skills. • Excellent communication skills, including the ability to tailor communications based on the audience.