Business Analyst

This role reports into the Digital Marketing division and partners closely with business stakeholders and IT partners to analyze needs, define requirements, and support the delivery, ongoing optimization, and stability of enterprise digital applications. As a member of an Agile Product Team, the Business Analyst works collaboratively to translate business needs into clear requirements, support solution delivery, and ensure systems continue to deliver value. Key Responsibilities: Product and Platform Support • Elicit, analyze, and document business requirements using appropriate artifacts (user stories, acceptance criteria, process flows, use cases). • Participate in Agile ceremonies including backlog refinement, sprint planning, sprint reviews, and retrospectives. • Collaborate with product owners, developers, QA, and business stakeholders throughout design, build, and release activities. • Support production operations, including incident analysis, defect triage, and coordination of resolution activities. Continuous Improvement and Value Delivery • Identify opportunities to improve processes, system functionality, and user experience based on feedback, data, and observed trends. • Serve as a subject matter expert for supported applications and related business processes. • Support delivery of enhancements that improve dealer and internal user experience, operational efficiency, and business outcomes. • Assist with evaluation of new ideas and initiatives to ensure alignment with business goals and platform capabilities. Testing, Reporting, and Enablement • Lead or support user acceptance testing (UAT), regression testing, and release validation activities. • Create and maintain reports and dashboards to support operational needs and decision-making. • Support change management activities including business communications, user documentation, and dealer training materials. • Assist with consumer site testing efforts for major initiatives, as needed Collaboration and Stakeholder Support • Act as a point of contact for questions, issues, and follow-ups from business partners, including internal teams and dealers. • Ensure alignment and smooth coordination across multiple teams and vendors. • Clearly communicate requirements, impacts, and status updates to both technical and non-technical audiences. Minimum Qualifications: • Bachelor's degree in Business, Information Systems, Computer Science, or related field; or equivalent professional experience with relevant training. • 3+ years of experience as a Business Analyst, Product Analyst, or similar role supporting digital applications. • Experience working within Agile or iterative delivery environments. • Experience supporting production systems, including incident management and post-release support. • Familiarity with ecommerce, auto dealer-facing, or customer-facing platforms preferred. • Experience gathering requirements and working closely with diverse stakeholder groups. • Working knowledge of tools such as JIRA, Confluence, or similar requirements and backlog management systems. • Experience in automotive, retail, or dealer-based business models is a plus. The pay range for this position is 50 to 55/hr. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster. Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.