Business Analyst

Hello I hope this message finds you well. My name is Praveen, and I am a Talent Acquisition Specialist with Diversity Nexus, a staffing firm committed to delivering top-tier talent solutions to a wide range of direct clients. We specialize in supporting their contingent workforce requirements across various industries and domains. Please find the position details below: • Client Name: Virtusa • Job Title: Business Analyst • Job ID: 25-00207 • Type of Hire - Contract/ C2HContract • Location: Charlotte, NC • Work Arrangement: 100% Onsite • Note: Prefer local candidates Job Description: Must Have Skills: • 10+ years of experience as a Business Analyst, with a primary focus on: • Telecom solutions • IVR systems • Telecom Back Office Operations • Basic SQL skills, and has worked in Agile environments as a BA, strong communication and interpersonal skills • Proven track record of collaborating with stakeholders, translating business needs into technical specifications, and leading solution delivery • Exposure to system integration, testing (including UAT), and optimization within IVR and conversational AI environments BA Skills • Expertise in working closely with stakeholders to gather, document, and analyze business requirements, especially for telecom and IVR systems. • Strong knowledge & hands-on expertise in IVR systems, telecom solutions, Prompt Engineering and conversational AI platforms like Kore AI & Agentic AI platforms. • Proficiency in creating business documentation such as BRDs, functional specs, and process flows • Collaborate with business stakeholders, product owners, and technical teams to gather, document, and prioritize business and functional requirements for IVR, conversational AI, and telecom systems. • Design and refine IVR and conversational flows to improve user interactions and enhance self-service capabilities, focusing on delivering a seamless customer experience. • Analize business needs, assess the impact of new requirements, and convert them into clear, actionable technical specifications. Exposure to LLM & ML will be added Advantage • Create comprehensive documentation, including business requirements documents (BRD), functional specifications, user stories, and process flow diagrams to ensure a clear understanding of project goals. • Work closely with development and technical teams to translate business requirements into technical designs and solutions that align with business objectives and technical feasibility. • Conduct user acceptance testing (UAT) and validate solutions to ensure they meet the requirements, perform as expected, and provide an optimal customer experience. • Serve as a liaison between business, technical teams, and external vendors to ensure project milestones are met and deliverables are aligned with business expectations. • Hands-on experience in system integration, testing, and validation for IVR and telecom systems. • Identify opportunities to streamline processes, improve system integration, and optimize performance in IVR and conversational AI systems. • Provide guidance and mentorship to junior business analysts, ensuring best practices in business analysis, documentation, and stakeholder communication. Good To Have Skills • Strong communication and collaboration skills to work effectively with business and technical stakeholders. • Experience with BSS, billing systems, and integration platforms in the telecom sector Skill Matrix Mandatory Skills Years of Experience Year Last Used Rating Out of 10 Telecom solutions IVR systems Telecom Back Office Operations SQL Skills Prompt Engineering and conversational AI platforms like Kore AI & Agentic AI platforms. If this opportunity aligns with your career interests, we kindly request you to share your updated resume along with your availability for a brief discussion to explore the role further. Additionally, if you know of any professionals in your network who may be good fit, we would greatly appreciate your referrals. Thank you for your time and consideration. I look forward to your response. Have a nice day! Thanks & Best Regards, Praveen Sakibanda Talent Acquisition Specialist praveen@diversitynexus.net 732-481-0091 Diversity Nexus 4365 Route 1 South Princeton NJ, 08540 www.diversitynexus.net Praveen Sakibanda| LinkedIn