Business Analyst

Location: Hybrid London/USA Role Overview We are partnering with a global insurance broker to place a seasoned Business Analyst within their Employee Benefits function, building close working relationships with data, technology, and vendor partners. This role is central to scaling a rapidly expanding US Employee Benefits business, requiring a practical, sleeves-rolled-up approach to a landscape that is constantly evolving. The position spans process design, systems development, and capability building, with a clear emphasis on driving operational efficiency, enabling business growth, and delivering meaningful change through technology. Key Responsibilities • Lead discovery sessions including stakeholder engagement, requirements workshops, and solution prototyping to capture and refine business needs. • Apply deep domain knowledge across Employee Benefits to drive analysis activities in support of US retail operations and emerging technology adoption. • Partner with technology vendors and internal teams to evaluate and recommend solutions that address core business objectives. • Work across multiple agile delivery teams to contribute to platform enhancements and technology transformation within the EB ecosystem. • Own the requirements pipeline, balancing priorities across client needs, product ownership, and stakeholder expectations in a dynamic, high-growth setting. • Act as the go-to authority on the Employee Benefits platform, influencing best practice and feeding into product strategy and roadmap planning. • Map and document target-state business processes in alignment with the Target Operating Model, with an eye on scalability as the business evolves. • Bridge the gap between EB business teams, end users, and delivery functions to ensure requirements translate into well-executed solutions. • Drive change readiness and user adoption through hands-on training, coaching, and continuous process improvement support. Key Skills & Experience • Strong knowledge of the Employee Benefits domain. • Demonstrated experience in business analysis, including requirements gathering, documentation, and process design. • Experience working on large-scale transformation programmes, ideally within an insurance broker or consulting environment. • Ability to manage senior stakeholders and navigate competing priorities effectively.