Key Responsibilities • Partner with business stakeholders to understand, analyze, and document current workflows and integration needs between customer-facing systems and SAP. • Facilitate collaborative workshops, interviews, and walkthroughs to elicit and refine business and technical requirements. • Translate complex business requirements into structured epics and user stories for Agile delivery teams. • Develop comprehensive end-to-end process maps, highlighting integration points and data flows across systems. • Ensure full traceability of requirements throughout the project lifecycle. • Collaborate closely with architects and developers to validate API specifications and confirm alignment with business goals. • Support user acceptance testing (UAT) by defining test scenarios, acceptance criteria, and helping to coordinate execution. • Serve as a key liaison between business users and technical teams, driving alignment and efficient delivery. Required Skills & Experience • Proven experience as a Business Analyst in complex, enterprise-level environments. • Strong interpersonal and communication skills, with the ability to engage and manage stakeholders effectively. • Proficiency in tools such as Azure DevOps, Confluence, and business process modeling tools. • Solid Agile (preferably SAFe) experience, with a track record of delivering high-quality user stories and epics. Preferred Qualifications • Hands-on experience with customer-facing SaaS platforms integrated via APIs with systems such as SAP, MS D365, DocuSign, Azure Entra. • Familiarity with enterprise integration landscapes and digital transformation initiatives.