Role: Business Analyst, Consumer Insights, Consumer Insights - Client Studios Location: London Type of contract: contract of employment, fixed term Length of contract: 5 months with possibility of extension Client: an American multinational technology company focusing on e-commerce, cloud computing, online advertising, digital streaming, and artificial intelligence. It is considered to be one of the Big Five American technology companies. Work model: on-site Key job responsibilities • Support programming, QA, sampling and deployment tasks for surveys across multiple locales and languages • Partner with Research Managers and Operations managers across global panels to support translations tasks and processes • Evaluates and analyzes research scope, define project needs • Designs research approach and strategy, define milestones, timelines, and KPI • Documents end-to-end workflow, RACI, SOP, and SLA as required • Dives deep and analyzes data from various sources and iterate the mechanisms as needed • Identifies opportunities to make the workflow more efficient and recommends strategy for streamlining • Independently or under manager’s supervision make high judgement calls on ambiguous issues • Dive Deep: develop a deep understanding of our partners research needs and create impactful testing strategies • Customer Obsession - Drive excellence in customer engagement and retention policies About the team The Client Studios Global Research Operations team: • Leads recruitment and customer engagement initiatives to retain high response rates • Drives customer obsessed solutions to custom testing strategies • Develops visual reporting tools used by cross-team stakeholders • Partners across multiple teams to deep dive into customer data Basic qualifications • 1-2 years of professional non-internship experience (marketing, consumer insights, or project management) • Experience in deploying, programming and/or writing surveys • Experience using Microsoft Excel to manipulate and analyze data • Proficiency in English, and one of: French, Spanish, Swedish, Portuguese, Japanese, German, Italian, or Dutch, is a plus • Enthusiasm for film and television production and programming • Bachelor's degree or equivalent experience. Preferred qualifications • 2+ years of professional experience in the market research field • Experience translating complex data sets into clear and compelling written narratives • Strong presentation skills specifically speaking about research methodologies and findings • Understanding of basic statistics • Demonstrated ability to collaborate effectively across internal teams • Proficiency in MS Excel, Word, SPSS, Tableau • Meets/exceeds Client’s leadership principles requirements for this role • Meets/exceeds Client’s functional/technical depth and complexity for this role