Business Process Data Analyst :: Alameda, CA 94502 (onsite)

Job Title: Business Process Data Analyst Location: Alameda, CA 94502 (onsite) Duration: 12+ Months (Possible Extension) Pay Range: $40/hr. - $42/hr. The Business Process Specialist is responsible for coordinating and executing various process improvements and project implementations across Customer Service. This role serves as a key collaborator and resource to the Global Process teams (Call Centers, IT and Training) and ensures that standard processes are documented and implemented in support of the overall vision. • Serve as CS SME for key/main processes relating to Material to support projects including UAT script writing, execution of test scripts, process documentation, and implementation. Serves as a primary department contact for system and process requirements implementations, enhancements, and testing cycles. • Takes ownership of new business requirements and works with relevant call center functions to determine any new business processes and or changes to existing process. • Takes ownership of complex issues and challenges and create exception rules. Support department SMEs in documentation best practices and maintenance in support of our Quality Adherence. • Actively identifies process improvements and drives process improvement initiatives by working cross functionally to continuously improve the systems, processes, and controls to ensure effective development, monitoring, and support is in place. • Oversees the day-to-day functionality of Contact Registration System and works with Global Process Teams and IT on maintenance and enhancement. Desired Skills and Experience Job Title: Business Process Data Analyst Location: Alameda, CA 94502 (onsite) Duration: 12+ Months (Possible Extension) Pay Range: $40/hr. - $42/hr. The Business Process Specialist is responsible for coordinating and executing various process improvements and project implementations across Customer Service. This role serves as a key collaborator and resource to the Global Process teams (Call Centers, IT and Training) and ensures that standard processes are documented and implemented in support of the overall vision. • Serve as CS SME for key/main processes relating to Material to support projects including UAT script writing, execution of test scripts, process documentation, and implementation. Serves as a primary department contact for system and process requirements implementations, enhancements, and testing cycles. • Takes ownership of new business requirements and works with relevant call center functions to determine any new business processes and or changes to existing process. • Takes ownership of complex issues and challenges and create exception rules. Support department SMEs in documentation best practices and maintenance in support of our Quality Adherence. • Actively identifies process improvements and drives process improvement initiatives by working cross functionally to continuously improve the systems, processes, and controls to ensure effective development, monitoring, and support is in place. • Oversees the day-to-day functionality of Contact Registration System and works with Global Process Teams and IT on maintenance and enhancement. Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support. Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.