Client Services Data Analytics Process Manager

Akkodis is seeking a Client Services Data Analytics Process Manager for a full-time position Location: Salem NC (Hybrid) Salary Range: $100,000 to $110,000/ Year(The salary may be negotiable based on experience, education, geographic location, and other factors) Title: Client Services Data Analytics Process Manager Location: Salem NC (Hybrid) Type: Direct Hire Position Summary: The Client Services Process Manager will support a team of Payment Specialists who serve as the face of TCH, providing clients a primary point of contact for payment system support needs, while simultaneously coordinating with the other operations teams to fulfill client needs. In addition to owning delivery of a high-profile, bespoke component of our product offering, the incumbent will be responsible for overseeing efforts to improve processing efficiency and overall operational effectiveness of the team, helping to ensure TCH clients receive the high-touch, personalized service that is the bedrock of the customer-first support model. This role requires working a set schedule, which will typically involve a 5-day work week, Monday through Friday. Evening, weekend and holiday support may be required from time to time. Qualifications Required: • Bachelor’s degree in business-related field or a minimum of 5-10 years practical work experience • Relevant experience in Banking or Financial institutions strongly preferred • Must be available to provide coverage when needed and available to work weekends • Must have experience working in a Mainframe and Windows Distributed systems environment • Ability to work in a fast-paced environment with competing time sensitive priorities • Strong attention to detail to ensure firm policies and procedures are adhered to and regulatory requirements are met • Excellent verbal and written communication skills (must establish good rapport with internal and external customers) • Should demonstrate a strong knowledge of clearing and settlement functions • Operations background with firm knowledge of various processing, settlement, reporting and regulatory rules and regulations • Maintain formal operations and procedural documentation • Banking systems background in a batch and or real-time • Must have working business knowledge of credit/debit cards and related industry partners and processes, including card network standards such as EMV • Apply knowledge of banking and EFT payments systems to assist clients • Working knowledge of standard computer software, including MS Excel (strong proficiency required) • Experience working with automation tools, such as Power Automate, strongly preferred Benefits include but are not limited to: • Medical/Dental/Vision • 401K • PTO/Paid Holidays To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy. The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: · The California Fair Chance Act · Los Angeles City Fair Chance Ordinance · Los Angeles County Fair Chance Ordinance for Employers · San Francisco Fair Chance Ordinance