Complaints Assessor

Akkodis is seeking a Compliance & Data Specialist (Business Analyst) with a client in Philadelphia, PA 19103 for 12 months contract. Job Title: Compliance & Data Specialist (Business Analyst) Location: Philadelphia, PA 19103- Hybrid Duration: 12-month Contract (possibility to extend) Pay Rate: Pay Range: $32-$34/hr on w2 (The rate may be negotiable based on experience, education, geographic location, and other factors.) Job Overview: We are seeking a detail-oriented and efficient Compliance & Data Specialist to support the regulatory compliance process by handling customer complaint intakes and assisting with data interpretation and departmental routing based on state commission responses. This role involves high-volume data intake, accurate decision tracking, and efficient coordination across departments to ensure timely and effective resolution. Key Responsibilities: Monitor and intake 70–100 customer complaints per hour, ensuring accuracy and timeliness in logging and routing. Interpret and process decisions from the Public Utility Commission (PUC) and ensure accurate entry into internal systems. Route PUC decisions to the appropriate internal departments for resolution. Assist in tracking Key Performance Indicators (KPIs), particularly regarding response time and compliance metrics. Extract and analyze large data sets to support compliance reporting and performance tracking. Provide responses or summaries related to compliance inquiries and regulatory issues. Maintain a strong understanding of regulatory expectations and ensure internal processes meet compliance standards. Required Qualifications: At least 1 year of professional experience in a data entry, compliance, or administrative support role (utilities or regulatory experience is a plus). Experience working with large data sets and tools like Microsoft Excel; knowledge of VLOOKUP is preferred. Ability to extract and interpret data efficiently and accurately. Familiarity with compliance documentation and responding to regulatory issues. Strong organizational skills with the ability to multitask in a fast-paced environment. High attention to detail and ability to work under pressure. Experience with CCNB (Customer Care & Billing platform) is a strong plus. Education: Bachelor’s degree is preferred but not required. Equal Opportunity Employer/Veterans/Disabled Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits, and a 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: · The California Fair Chance Act · Los Angeles City Fair Chance Ordinance · Los Angeles County Fair Chance Ordinance for Employers · San Francisco Fair Chance Ordinance