Content Coordinator

BCforward is currently seeking a highly motivated Content Coordinator Remote Opportunities. Title: Content Coordinator 3 Location: Remote (Looking for EST Candidates) Duration: 2+ Months (Potential chances for extension) Anticipated Start Date: ASAP Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date. Job Type: [Fulltime] (40 HRS WEEKLY)], [CONTRACT], [REMOTE] Pay Range: $20/hr- $25/hr (W2) Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.). Title: Content Coordinator 3 Location: Remote (Looking for EST Candidates) Duration: 2+ Months (Potential chances for extension) Job Description: • Purpose of the Team: This team creates AI‑generated content and conducts evaluations within the Office Shared Organization (OSO), supporting AI content experiments across the larger OSOPG group. • Key projects: The role will focus on Content Curation Strategist to shape the content experiences customers encounter across Microsoft 365, including Word, Excel, PowerPoint, Create, and emerging Copilot experiences. Candidate Requirements: • Disqualifiers: Resumes with constant job hopping or low tenure will not be eligible. • Degrees or certifications required: Bachelor’s degree in design, Communications, Data Analytics, Marketing, or a related field. Overview • We are seeking a highly strategic and data-driven Content Curation Strategist to shape the content experiences customers encounter across Microsoft 365, including Word, Excel, PowerPoint, Create, and emerging Copilot experiences. • This role sits at the intersection of content strategy, visual design, data analytics, and customer insight. The ideal candidate combines exceptional visual judgment with strong analytical capabilities to identify content patterns, evaluate performance trends, uncover opportunities, and recommend curation strategies that improve customer engagement, satisfaction, and business outcomes. • Beyond selecting and organizing high-quality content, this individual will leverage quantitative and qualitative insights to influence content investments, guide experimentation, inform roadmap priorities, and tell the story behind content performance. Success in this role requires the ability to translate data into actionable recommendations while maintaining a deep understanding of design excellence, content quality, and customer needs. Key Responsibilities Content Strategy & Curation • Curate and optimize content collections across Microsoft 365 experiences, ensuring customers receive the most relevant, engaging, and high-performing content. • Evaluate content quality, design effectiveness, relevance, diversity, and customer value across multiple content types and product surfaces. • Identify gaps, opportunities, and emerging trends to inform future content investments and curation priorities. • Develop scalable curation frameworks, quality standards, and content evaluation methodologies. Data Analysis & Insights • Analyze content performance metrics, customer engagement signals, experimentation results, and usage trends to understand what drives successful customer outcomes. • Synthesize large datasets into clear recommendations that influence content strategy, business decisions, and product priorities. • Establish success criteria and measurable KPIs for content initiatives and curation programs. • Use data to identify optimization opportunities and inform content lifecycle decisions. Experimentation & Optimization • Partner with cross-functional teams to define, execute, and evaluate content experiments. • Design and assess experimentation frameworks that measure content effectiveness and customer impact. • Translate experiment outcomes into evidence-based recommendations that improve engagement, adoption, and overall customer satisfaction. • Continuously iterate on curation strategies using performance insights and customer feedback. Visual Quality & Design Excellence • Apply strong visual design judgment to assess content quality, composition, storytelling, usability, and customer appeal. • Recognize patterns in successful designs, layouts, templates, imagery, and creative assets. • Evaluate content through both creative and analytical lenses, balancing visual excellence with measurable performance outcomes. • Maintain a high standard for content quality while supporting diversity in design approaches, formats, and customer scenarios. • Storytelling & Stakeholder Influence • Transform complex data findings and content insights into compelling narratives for leadership, product teams, designers, and content partners. • Create strategic recommendations supported by both quantitative evidence and qualitative observations. • Drive alignment across stakeholders by communicating the business impact of content investments and curation decisions. Required Qualifications: • Bachelor’s degree in design, Communications, Data Analytics, Marketing, or a related field. • 5+ years of experience in content strategy, content curation, product strategy, design research, or a related discipline. • Demonstrated experience analyzing data and translating insights into recommendations that drive business or customer outcomes. • Hands-on experience using CMS tools to curate, organize, and publish content collections. • Strong understanding of visual design principles, content quality evaluation, layout composition, and customer-centered design. • Experience working with dashboards, performance metrics, reporting tools, and data visualization techniques. • Excellent problem-solving, communication, and storytelling skills. • Ability to operate effectively in ambiguous environments and influence cross-functional stakeholders. • Demonstrated ability to combine analytical thinking with strong creative judgment. • Passion for understanding customer behavior and translating insights into exceptional content experiences. Preferred Qualifications: • Experience supporting digital content ecosystems, content marketplaces, creative platforms, or productivity software products. • Experience with experimentation methodologies, testing frameworks, or customer engagement analytics. • Familiarity with AI-powered content experiences, personalization systems, recommendation engines, or content discovery platforms. • Experience partnering with design, content, product, and business stakeholders. Top hard skills: 1. 5+ years of Content Curation and CMS experience managing large-scale digital content collections, metadata, publishing workflows, and content lifecycle management. 1. 3+ years of Data Analytics and Reporting experience using content performance metrics and customer engagement data to drive recommendations and business decisions. 1. 5+ years of Content Strategy or Digital Merchandising experience optimizing customer-facing content experiences through curation, experimentation, and performance analysis. Benefits: BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k. About BCforward: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work. BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process. This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.