Contract Senior Platform / Data Engineer | AWS | Postgres | Terraform | Python | DevOps | Data Pipelines | London, Hybrid

Contract Senior Platform / Data Engineer | AWS | Postgres | Terraform | Python | Devops | Data Pipelines | London, Hybrid Start date: March 2026 Location: Central London Office About the Company We are redesigning a traditional service experience from the ground up using a membership-based model to make access to care seamless and enjoyable for customers and their dependents. Our goal is to remove friction from booking services, improve physical environments, and deliver consistent, personalised care supported by thoughtful technology. We are also focused on improving working conditions for professionals within the industry, who have experienced increasing workload pressure and declining job satisfaction in recent years. Our mission is to build a better model that improves outcomes for both customers and professionals. Technology plays a central role in delivering exceptional experiences — from building intuitive customer applications to improving the efficiency of internal operational systems. Our team values creativity, collaboration, and pragmatic engineering solutions. Join us in our central London office and help build technology that supports a modern, customer-first service platform. Role Description As we grow, we are looking to hire an experienced, hands-on Senior Platform / Data Engineer to lead the development of a conversation intelligence pipeline supporting consultation, support, and sales workflows. This role is ideal for someone who enjoys owning complex platform problems end-to-end and designing secure, reliable systems that transform operational data into meaningful business insight. Key Responsibilities • Design and build a production-grade data pipeline that ingests recorded conversations from multiple systems and processes them on a scheduled basis • Integrate with several external operational platforms and communication systems, including handling incomplete or inconsistent metadata • Build processing workflows for: • transcription • speaker separation • anonymisation • enrichment • storage • retrieval • Design secure and scalable AWS infrastructure using services such as: • S3 • Lambda • ECS / Fargate • Step Functions • EventBridge • RDS • Model and store both structured and semantic conversation data using PostgreSQL and vector search • Implement observability, alerting, audit logging, and operational safeguards for privacy-sensitive systems • Work closely with leadership and internal stakeholders to translate business questions into technical solutions • Help shape the technical roadmap, delivery approach, and engineering standards for this area of the platform What We’re Looking For • 7+ years experience building production backend, platform, or data systems • Strong experience with AWS and cloud-native architecture • Strong SQL and PostgreSQL experience, including schema design, indexing, and performance optimisation • Experience building robust data ingestion and processing pipelines for third-party sources • Strong understanding of distributed systems concepts such as retries, idempotency, monitoring, and failure handling • Experience with Infrastructure as Code tools such as AWS CDK or Terraform • Experience with CI/CD, testing, and production support in high-reliability systems • Familiarity with privacy-sensitive or regulated environments is highly desirable Nice to have: • Experience with vector databases (e.g., pgvector) • Experience with LLM-powered workflows • Experience with speech transcription pipelines • Experience designing data retention and deletion policies for regulatory compliance About You • Data-driven and comfortable using evidence to make technical and product trade-offs • Proactive, pragmatic, and comfortable working independently in an early-stage environment • Comfortable owning architecture, delivery, and production reliability • Able to balance platform, infrastructure, integration, and data concerns while maintaining quality • Strong communicator who can explain technical concepts clearly to non-technical stakeholders • Motivated by building systems that deliver clear operational value Contract Senior Platform / Data Engineer | AWS | Postgres | Terraform | Python | Devops | Data Pipelines | London, Hybrid