• Led on-site client engagements to address database-related escalations, ensuring mission-critical systems and data workflows operated smoothly. • Took on multiple roles, such as Database Escalation Manager, Solution Engineer, and worked with customers to define product feature requests that improved database performance and scalability. • Authored runbooks and technical knowledge articles for internal database teams and external stakeholders, streamlining database management and troubleshooting procedures. • Worked with the SRE team to develop and implement database monitoring alerts, enhancing the reliability of self-managed Couchbase deployments. • Contributed to the supportability and operational excellence of Couchbase Server and Couchbase Capella, driving improvements in database architecture and customer supportability. • Developed APIs for executing N1QL queries across multiple Couchbase Server buckets, boosting data retrieval capabilities for advanced querying and reporting. • Mentored junior team members, accelerating their understanding of database architecture and Couchbase technologies, ensuring quicker integration into the team. • Troubleshot and resolved issues in backend infrastructure and high-performance distributed systems, maintaining database uptime and functionality. • Provided ongoing production support by addressing customer demands, implementing features, and resolving issues using Jira and Zendesk.