CRM Business Analyst

Job Description Need experience with Microsoft Dynamics 365 with at least 8+ years. Key Responsibilities Product Ownership & Stakeholder Management • Define and communicate the product vision while ensuring alignment with stakeholders. • Translate business goals into a clear product roadmap. • Continuously engage stakeholders and development teams to maintain product direction. • Make informed decisions to guide the product toward desired outcomes. Backlog & Requirement Management • Prioritize and manage the product backlog effectively. • Ensure backlog items are well-defined, value-driven, and development‑ready. • Make trade‑off decisions to maximize product value based on feedback and business needs. • Gather system and software requirements and document them as user stories/product backlog. • Expert in writing detailed User Stories with clear Definition of Done. Business Analysis & CRM Implementation • Lead and participate in discovery and analysis meetings with clients. • Understand current business processes to incorporate them into Dynamics CRM. • Conduct GAP analysis to identify variances between business processes and application capabilities. • Identify creative solutions for processes not supported by standard Dynamics CRM. • Work with clients to map legacy data into appropriate locations within Dynamics CRM. CRM Solution Delivery • Provide product demonstrations to prospects or at customer events. • Create documentation for workflow and requirement definitions. • Design, architect, and implement integrations and data migrations between Dynamics CRM and other systems. • Develop end‑user training material and conduct hands‑on user training sessions. • Provide ongoing end‑user support, troubleshooting issues, and offering additional training via email, phone, or on‑site visits. Client Relationship & Team Collaboration • Maintain and grow client relationships through high-quality service delivery. • Offer expert advice on Dynamics CRM capabilities and banking domain best practices. • Collaborate efficiently with offshore Agile teams. • Share knowledge and mentor junior team members. Skills & Attributes • Strong oral and written communication skills. • Ability to work under tight timelines with flexibility and adaptability. • Desire for incessant learning and professional growth.