Customer Insights Analyst

Job Title: Customer Insights Specialist Location: Shoreditch (Hybrid – 2 to 3 days per week onsite) Duration: 12 months contract initially Max. Budget: £38k per annum + paid holidays + pension or £198 per day Inside IR35 The Opportunity: • The Customer Insights Specialist plays a critical role in shaping customer‑led decision‑making within the International Product Marketing team. This role owns the day‑to‑day execution of customer research projects - turning complex data into clear, compelling insights that influence product and marketing strategy across regions. • Reporting to the Marketing Research Manager, you will partner closely with internal stakeholders and external research agencies to design, deliver, and synthesize high‑impact research. You’ll be trusted to connect the dots across multiple data sources and translate findings into actionable stories for senior leaders and cross‑functional teams. • This is an ideal opportunity for a hands‑on researcher who enjoys working end‑to‑end, thrives in a fast‑moving, international environment, and wants their insights to directly shape business outcomes. What You Will Do: • Lead the design and execution of customer research projects aligned to key business priorities, working with internal partners and external agencies • Develop research briefs, questionnaires, and discussion guides across quantitative and qualitative methodologies • Analyse and synthesize findings from primary research, third party sources, and product/behavioural data • Distil complex, multi-source data into clear, actionable insights and compelling narratives • Present insights confidently to diverse stakeholder audiences, including business unit and regional marketing leaders • Identify the most relevant data sources needed to answer key business questions and inform decision making. What You Will Need to Succeed: • 3+ years’ experience in a research or insights agency, with hands on experience across both quantitative and qualitative methods • Proven experience managing research projects end to end—from brief and questionnaire design through to analysis and storytelling • Strong capability in insight synthesis, combining research findings with secondary, behavioural, or transactional data • Excellent analytical skills with the ability to simplify complex datasets into clear, relevant recommendations • Experience working on multi country or multi market research projects • Comfortable rolling up your sleeves and working directly with raw data when needed • A collaborative mindset, with a track record of partnering effectively with highly technical and analytical teams • Strong written, verbal, and presentation skills • Fluency in an additional language is a plus.