Location: Remote Pay: $30-$45/hr Exact compensation may vary based on several factors, including skills, experience, and education. Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location. Insight Global is seeking a Customer & Marketing Insights Analyst for one of our large PBM clients. This individual will be responsible for managing market research, customer insights, and voice of customer projects and programs that yield actionable insights and recommendations. The position helps manage and support various stages of research initiatives from intake to final deliverables and presentation of results. This position collaborates with stakeholders in Marketing & Communications, Client Engagement, Sales, Product Development, Operations, and other departments. Responsibilities include: • Manage research initiatives, focused on consumer and business customer audiences • Establish cross-functional relationships with stakeholders to help support the use of customer insights and research across the company • Collect, analyze and interpret primary and secondary research findings and connect the dots with other data to create organized deliverables that communicate key findings, actionable insights and recommendations aligned to original business need • Conduct different aspects of qualitative and quantitative research, including designing questionnaires and discussion guides, data collection and survey administration, analysis, reporting, communication and support activities, for both ongoing and ad hoc research and insights needs using department protocols and principles • Manage survey administration and communications, including quarterly, annual, and ongoing customer surveys, competitive benchmarking surveys, and other custom surveys as required • Continually monitor, research, and identify customer and industry trends; proactively inform stakeholders via actionable insights and recommendations to help inform strategic planning and marketing efforts • Partner with research vendors on specific projects; communicate project requirements, and ensure scope, timing and quality standards are met Minimum Qualifications • Bachelor’s degree in business, marketing or related area of study or equivalent combination of education and/or related work experience; HS diploma or GED is required • 3+ years of experience in marketing, market research, customer insights, competitive insights, or related role Additional Qualifications • Solid interpersonal skills with the ability to work collaboratively across different departments • Demonstrated ability interpreting project requirements and applying primary (qualitative and/or quantitative) and secondary research methodologies to meet the request • Analytical and reporting capabilities; curiosity and resourcefulness; ability to synthesize and organize research and other information into logical reports that communicate actionable insights and recommendations to stakeholders • Project management skills and detail orientation; ability to plan and organize multiple projects and tasks with competing deadlines • Solid oral and written communication skills with experience presenting • Business acumen or strong learning agility • Proficient in Microsoft Office including Word, PowerPoint, and Excel Preferred Qualifications • PBM or healthcare experience • Experience with b2b in a healthcare insurance setting • Experience with Qualtrics or other survey platform