Data Analyst IV

Job Title: Data Analyst IV Location: Charlotte, NC 28273 Duration: 09+ months (possible extension) Job Description: Overview We are seeking three Data Analysts to join a growing analytics team supporting customer communications. This team is focused on evaluating the effectiveness, timing, and customer experience of outbound communications to ensure the right message is delivered in the right way at the right time. This is a high-impact opportunity to help build a more robust reporting and analytics framework, transforming data into meaningful insights and executive-ready storytelling. Key Responsibilities • Analyze large datasets to evaluate customer communication effectiveness and experience • Develop and enhance reporting frameworks to move from monthly refreshes to more frequent (daily) data updates • Identify trends, patterns, and opportunities within customer communication touchpoints • Build dashboards and visualizations to communicate findings clearly • Translate complex data into compelling, executive-level narratives • Drive analysis around communication cadence (e.g., high-volume communication scenarios) • Partner cross-functionally to improve data quality and reporting infrastructure • Create repeatable processes while building robust documentation Required Qualifications • 3+ years of experience in a Data Analyst role • Expert-level SQL skills • Advanced Tableau experience (dashboard creation and data visualization) • Advanced Excel skills • Strong storytelling ability — able to present insights clearly and confidently to leadership • Experience working with large datasets and improving reporting processes Ideal Candidate • Thrives in a build-and-enhance environment • Comfortable working with evolving data infrastructure • Naturally curious and proactive in identifying insights • Strong communicator who can bridge technical findings to business impact • Experience analyzing customer experience or communication data is a plus