Data Analyst - Retention
⭐ - Featured Role | Apply direct with Data Freelance Hub
This role is for a Data Analyst - Retention with a 12-month hybrid contract, offering a pay rate of "TBD". Requires 4+ years in Customer Success/Business Analysis, preferably in SaaS, and a marketing degree. Key skills include AI and data analysis.
🌎 - Country
United Kingdom
💱 - Currency
£ GBP
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💰 - Day rate
-
🗓️ - Date discovered
September 3, 2025
🕒 - Project duration
More than 6 months
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🏝️ - Location type
Hybrid
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📄 - Contract type
Unknown
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🔒 - Security clearance
Unknown
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📍 - Location detailed
London
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🧠 - Skills detailed
#Strategy #Business Analysis #Base #AI (Artificial Intelligence) #SaaS (Software as a Service) #Data Analysis
Role description
Our client is an exciting Global SaaS organisation with a range of leading software products in the marketing and financial sectors.
They are now seeking an experienced Data Analyst to help drive and deliver new retention programmes. 12 month contract on hybrid basis.
Responsibilities
Develop programmes which deliver robust relationships with all customers, fostering trust and loyalty, while growing client advocacy across our customer base to enhance satisfaction and retention
Further embed the use of AI, data, and propensity models to develop proactive intervention capabilities that prevent customer churn
Skills
• 4+ years experience in a Customer Success / Business Analysis or similar role.
• Ideally in a SaaS organisation in customer retention strategy and design.
• Data driven - you are confident digging into the numbers to quantify ROI.
• Marketing degree or similar
Benefits
• Long contract
• Global company
• Free breakfast on site
Our client is an exciting Global SaaS organisation with a range of leading software products in the marketing and financial sectors.
They are now seeking an experienced Data Analyst to help drive and deliver new retention programmes. 12 month contract on hybrid basis.
Responsibilities
Develop programmes which deliver robust relationships with all customers, fostering trust and loyalty, while growing client advocacy across our customer base to enhance satisfaction and retention
Further embed the use of AI, data, and propensity models to develop proactive intervention capabilities that prevent customer churn
Skills
• 4+ years experience in a Customer Success / Business Analysis or similar role.
• Ideally in a SaaS organisation in customer retention strategy and design.
• Data driven - you are confident digging into the numbers to quantify ROI.
• Marketing degree or similar
Benefits
• Long contract
• Global company
• Free breakfast on site
