Job Title: Data & Analytics Data Operations Lead- W2 Only Job Location: Alpharetta, GA or Oakland CA (Onsite) Job Mode- C2H (6+ Months) Mandatory Skills: Data operations, Matillion and/or Snowflake, SQL, Agile Software Development methodologies The Data & Analytics Data Operations lead will perform the following: • Act as primary point of contact for D&A Operations, working with business users, data architects, application development teams, data analytics teams, business analytics, product managers, the data governance COE, SRE and various IT partners • Socialize the Standard Operating Procedure (SOP) for Data & Analytics (D&A) across the enterprise • Implement the SOP in iterations as new Service Level Agreements (SLAs) are established for the critical datasets and reports sourced from Enterprise Data Platform (EDP) • Establish the support model process flow with accountable D&A counterparts to ensure the L1, L2, L3 model has designated resources from each team, and the process and procedures are understood by all team members • Manage the on-call rotation accounting for holidays, on/offshore PTO in adherence to enterprise policies and procedures Create requirements for operational reporting to include: • Daily load status (Green/Yellow/Red) with “as of” data load datetime for each critical data asset • Data quality checks (Counts, Key validation, job completion times, etc.) • Dashboard for trends/patterns over time • Metrics for changes, incidents, problems and requests. How will you make an impact: • Build out a modern operational support team that can scale while continuously improving • Partner with D&A Data Engineering team to operationalize the reconciliation framework and provide daily status reports • Collaborate with data architects to understand data structures and concepts including conceptual, logical, and dimensional models and provide feedback • Performs data analysis and triage required to troubleshoot data related issues and assist in the resolution of data issues • Support and collaborate with other IT teams • Maintains knowledge, ensures competency and compliance with policies and procedures, to be the technical expert while collaborating with cross-functional teams • This list is not all-inclusive, and you are expected to perform other duties as requested or assigned. What we look for: • Bachelor’s degree in computer science, Mathematics, Statistics, or related technical field. • 3+ years of data experience preferably in data operations • 3+ years of experience in Matillion and/or Snowflake • Experience in data profiling, data analysis and building Data Quality metrics • Expertise in SQL • Knowledge of best practices and IT operations (L1, L2, L3 support) and in an always-up, always-available service • Experience with disaster recovery drills and documentation • Experience with or knowledge of Agile Software Development methodologies • Excellent problem solving and troubleshooting skills • Process oriented with great documentation skills • Excellent oral and written communication skills with a keen sense of customer service