Data Governance Business Analyst ( Medical Data)

Business Operations Specialist II – Data Governance & Stewardship NO VISA CANDIDATES PLEASE.. The Business Operations Specialist II supports Data Governance and Data Stewardship initiatives by serving as a key liaison between pharmaceutical clients and internal teams. This role focuses on managing, improving, and sustaining high-quality customer data while ensuring governance standards, stewardship processes, and service-level commitments are consistently met. Key Responsibilities • Oversee and manage pharmaceutical client customer data management processes, including physicians, organizations, and related entities. • Assess, monitor, and improve customer data quality using client systems and tools such as MDM and CRM platforms, as well as spreadsheets and reporting tools. • Partner closely with clients on Data Governance and Data Stewardship engagements, ensuring alignment with business rules, data standards, and operational workflows. • Develop, document, and continuously improve data management processes, workflows, and standard operating procedures. • Train and support internal and client teams on data stewardship processes, tools, and best practices. • Identify data quality issues, trends, and risks; provide ongoing feedback and escalate concerns to client and internal leadership as needed. • Track, analyze, and report key metrics and SLA performance on a predefined schedule to ensure accountability and transparency. • Ensure work quality, accuracy, and timeliness across all data operations activities. Skills & Experience • Bachelor’s degree or equivalent relevant work experience. • Required experience working with medical or healthcare data; pharmaceutical data experience preferred. • Working knowledge of relational databases and data platforms (e.g., MDM, CRM). • Strong technology aptitude with the ability to quickly learn client systems and tools. • Experience in process design, workflow optimization, and operational execution. • Demonstrated project management, operational leadership, and team leadership experience. • Strong analytical, research, and data quality management skills with high attention to detail. • Experience tracking KPIs and analyzing performance metrics. • Excellent customer service, communication, and stakeholder management skills. • Ability to work independently or collaboratively in a team environment; proactive and eager to learn. • Proficiency in Microsoft Office tools, including Excel, Word, PowerPoint, Teams, and Copilot (Access a plus).