Data Platforms Operations Lead (12 Month FTC)

About Us Chaucer is a leading insurance group at Lloyd's, the world's specialist insurance market. We help protect industries around the world from the risks they face. Our customers include major airlines, energy companies, shipping groups, global manufacturers and property groups. Our headquarters are in London, and we have international offices in Copenhagen, Miami, Dubai and Singapore to be closer to our clients across the world. To learn more about us please visit our website www.chaucergroup.com Job Profile Summary The Data Platforms Operations Lead is responsible for the management of day-to-day operational support and maintenance of both SQL Server Data Warehouse (DWH) and Snowflake technical estates including all supporting tooling and interfaces within the Data Platforms team. This role has functional oversight and management of a large Service Level 2 support team. Job Description • Keep The Lights On (KTLO): Ensure the smooth running of DWH, Snowflake and ancillary application components. • Essential Maintenance: Maintain drivers and code dependencies with supported versions. • Fix on Fail: Diagnose and remediate system process failures, liaise with Service Level 3 developers, maintain application runbooks with known issues and remediation steps. • Release Management: Conduct periodic release management into Snowflake, ensure both documentation and Operations Manual are kept up to date. • Ensure the supported technical estate remains complaint with Chaucer Group Cyber Security policy, assist with both internal and external audit enquiries and recertifications. • Maintain system documentation, complete service requests and ensure all monitoring / technical interfaces remain active and fit for service. • Provide month-end service metrics and updates, identify service improvements, replace manual process with automation where appropriate, reduce both service costs and headcount year on year. Regulatory Responsibilities • None Skills and Competencies • Stakeholder management, build strong and effective relationships with all stakeholders. • Able to prioritise demand and communicate effectively under high pressure situations. • Understand the business cycle and pro-actively prepare for high-demand scenarios. Why Chaucer An established market leading Insurer, where over the past 5 years, the Chaucer Group has seen significant and successful growth. In 2019, we wrote $1.4bn of Gross Written Premium, closed 2023 with $2.7bn, and are on track to write well over $3bn in 2024. This is an exciting time for Chaucer; we have the people, the platforms, the expertise and the relationships to continue our recent success. We will remain focused on the areas where we can provide the most expertise and value to our brokers and clients. Hybrid working We have no appetite to change this, whilst the market is steadily moving back to 4/1 working days, we are continuing to operate on a much more flexible hybrid basis with Heads of teams working closely with employees to strike a balance of what works best in their area. Our approach has been immensely popular and a successful way of working for the business and all employees at Chaucer. Chaucer is committed to diversity, actively values difference and respects people regardless of the protected characteristics which are outlined in the Equality Act 2010 (UK legislation) as a result of the Equal Treatment Directive 2006 (EU legislation). A diverse workforce and an inclusive workplace are core to our success as a business and integral to our winning strategy and culture. We recruit from the widest available pool of talent, and our hiring, assessment and selection process is fair, free from bias and one which ensures we select the right person for the job, based on merit. We are committed to promoting a culture that actively values difference, and recognises that everyone has the right to be treated with dignity and respect throughout their employment. We are open to considering flexible working arrangements for all roles and encourage you to outline your needs during the interview process. Benefits – Extensive, non-contributory benefits, including pension, medical insurance, life insurance, flexi benefits, options for buying and selling holidays, not to mention a diverse and inclusive culture, we pride ourselves on managing employees welfare. We have a wide range of other benefits on offer.