Job#: 2080754 Job Description: Ford Motor Company 12 Month Contract Hybrid Dearborn MI -> Must be local or relocate to Michigan $66/HR Do you believe data tells the real story? We do! Redefining mobility requires quality data, metrics and analytics, as well as insightful interpreters and analysts. Thats where Global Data Insight & Analytics makes an impact. We advise leadership on business conditions, customer needs and the competitive landscape. With our support, key decision makers can act in meaningful, positive ways. Join us and use your data expertise and analytical skills to drive evidence-based, timely decision making. In this position... FCSA (Ford Customer Service Analytics) team, part of Sales and Services Data and Analytics (SSDA) department in Ford’s Global Data, Insight and Analytics (GDI&A) organization, is looking for a highly skilled Data Scientist. This role will be a member of RAV (Re-Acquired Vehicle) analytics team supporting all stages of RAV analysis from problem formulation, model /analytical framework development, evaluation, to model deployment to help Ford and FCSD achieve RAV objectives. The FCSA RAV Analytics team applies advanced quantitative methods and systematic econometrics and AI/ML /LLM models to derive insights and solve a wide variety of challenging problems in various area of FCSD: RAV forecast, RAV count/spend monitoring/trend study, RAV root cause study, RAV reduction analytical support/evaluation, quality action effectiveness on RAV, VOR/uptime, early quality detection…through analyzing vast amounts of data including RAV, quality, repair orders, repeat visits, parts order and supply, service, warranty claims, recall…etc. The deep-dive and advanced analytics/quantification analysis supported by this role will be instrumental in supporting FCSDs business objectives and transformation through data-driven decision-making.Skills Required:Python, GCP, SQL, Data AnalysisSkills Preferred:Hybrid, Before 09/01, 1 day a week. onsite. After 09/01, 4 days a week onsite.Experience Required: • Master’s degree in Statistics, Data Science, Econometrics, Engineering, Physics, or related quantitative field or a combination of education and equivalent work experience • 3+ years of hands-on experience on a broad range of analytical techniques including forecasting, regression, and AI/ML/LLM methodologies • Strong understanding of machine learning algorithms, techniques, and frameworks, including deep learning, neural networks, and ensemble methods. 3+ years of proficient experience in training, evaluating, and fine-tuning a variety of machine learning models, ensuring optimal performance and reliability • 3+ years of experience and proficient in programming languages such as Python for data manipulation, analysis, and model development • 3+ years of experience in processing large, high-dimensional structured and unstructured data, including thorough data preprocessing, data cleaning, and feature engineering to prepare datasets for model training and evaluationExperience Preferred: • Ph.D. in a quantitative field such as Statistics, Data Science, Econometrics, Engineering, Physics, or related quantitative field • 3+ experience GCP (Google Cloud Platform): Vertex AI, Big Query, GCS (Google Cloud Storage), Google Cloud SQL, Looker studio • 3+ year of post-graduate work experience in auto industry involving complex quantitative analytics and modeling • 5+ years of work experience with Python and SQL • 5+ years of work experience in big data manipulation, statistical analysis, modeling, optimization, AI/ML/LLM… • Curious, high level of initiative, detail-oriented and ability to multi-task • Fast learning in theoretical modeling and coding • Strong problem formulation and problem solving skills • Comfortable working in an environment where problems are not always well-definedEducation Required:Masters DegreeEducation Preferred:DoctorateAdditional Safety Training/Licensing/Personal Protection Requirements:Additional Information : • support regional CSM (Customer Satisfaction Model) model framework design/development, model maintenance, model enhancement and model daily monitoring using Looker Studio. • Support RAV annual count forecast taking into consideration of various factors such as brand, fuel type, launch type, new car sales, and macro environment… in addition to various types of RAV origination. • Support RAV Root Cause analysis by studying repair order and warranty claim history to derive and identify potential drivers/trend for RAV • Conduct various deep-dive analysis on RAV vehicles to help identify/detect early indication of RAV and uncover/provide insights to business to prevent/reduce RAV • Conduct quick turn-around studies to answer frequent/various/urgent business requests by mining, managing, and exploring a variety of data sources and extracting/deriving insights from structured and unstructured data sets that are often very large and high-dimensional • Explore/apply the most relevant quantitative modeling techniques and tools in statistical analysis, econometrics, operation research/optimization, AI/ML/LLM techniques to a variety of real-world business problems within FCSD focusing on improving RAV and service quality • Ensure overall quality of the data and solutions throughout the analytics development process • Maintain and enhance existing quantitative models supporting FCSD daily decisions • Integrate validation result and visualize analysis/prediction result through visualization tools to provide qualitative/quantitative overview • Interact/collaborate effectively cross-functionally with a variety of architect, project manager, DE, SE, and other data scientists to test data and model pipeline, validate pipeline output to ensure successful model launch into production environment to maximize business value delivery • Independently and clearly communicating and presenting/interpreting models and analytical results EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178. EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178. Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide. Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide. Apex Systems is part of the Commercial Segment of ASGN Incorporated. NYSE: ASGN 4400 Cox Road Suite 200 Glen Allen, Virginia 23060 Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Apex Systems.