Delivery Director (Contract)

About Egen: Egen is a fast-growing and entrepreneurial company with a data-first mindset. We bring together the best engineering talent working with the most advanced technology platforms, including Google Cloud and Salesforce, to help clients drive action and impact through data and insights. We are committed to being a place where the best people choose to work so they can apply their engineering and technology expertise to envision what is next for how data and platforms can change the world for the better. We are dedicated to learning, thrive on solving tough problems, and continually innovate to achieve fast, effective results. If this describes you, we want you on our team. Want to learn more about life at Egen? Check out these resources in addition to the job description. Meet Egen Life at Egen Culture and Values at Egen Career Development at Egen Benefits at Egen About the opportunity: Egen is looking for a Delivery Director to join our growing Service Delivery team. Egen is fast-growing, helping companies transform and modernize their IT infrastructure to power growth and drive efficiency. The lifecycle of an Egen project runs all the way from planning to sales through execution and closure, with many stops in between. As a Delivery Director, you’ll play a critical part of all of them. The most critical part of your job will be assuming a critical player coach role to our clients’ project and product delivery. You will be seen as the first / central point of contact when it comes to program execution and delivery for your accounts and have a full 360 view of them. This is an opportunity to leverage our existing foundation and help build out our project and product management function as an external client servicing role, which is imperative to successful execution of the large-scale cloud and IT transformation projects that we deliver in partnership with our customers. You’ll be seen as the one stop shop for the client programs you own, with an opportunity to grow teams of project managers and SDLs below you. Key Responsibilities: Partner with the Customer Build relationships, becoming the customer’s advocate and coach by building trust. Keep a regular cadence of discussions and progress updates. Manage communication with stakeholders of multiple levels, knowing when to change tone. Learn the client’s business, environment, objectives, and challenges. Use your strong sense of empathy to provide the right support and advice to help them deliver their product or program effectively. Coach customer and partner teams in agile or execution improvements. Know the difference between recommending a standard set of rules and strategically, creatively finding the right behaviors to coach and change. Leverage your product management expertise and understanding to demonstrate good product owner and product management behavior and practice. Guide client and Egen teams in good prioritization, roadmap, and execution practices; keeping the end user (“customer”) first. As needed, supplement the Customer’s team with your skills. Create tools, pick the right tools to allow teams to communicate, brainstorm, design, and build effectively. Know the difference between recommending a standard set of rules and strategically, creatively finding the right behaviors to coach and change. Be comfortable partnering with other partners when and if they are involved in the overall client program. Own Egen Project Delivery Prepare and use Egen’s tools to prepare and manage your project; or bring your own ideas and suggestions to do so better. Initiate project work with team members ensuring they are set for success internally and externally. Create and manage project plans, communicating plans to internal and external stakeholders in formats suitable to the audience. Identity and manage dependencies proactively. Moderate, lead, meetings with strong communication and efficiency. Take meeting minutes (with team collaboration), create decks, and ad hoc meeting structure/ assets. Manage the day to day project ensuring the Egen team is delivering against expectations or, where needed, creatively changing our approach. Manage scope, change requests as needed. Identify and manage risks, issues, and asks. Escalate appropriately and early. Utilize agile and traditional program management backgrounds to craft the right delivery and management process and tools to effectively guide teams from need to goal, communicating within. Manage your project budget, aligned with your Sales partners. Actively look for ways to grow the account you are on; suggesting ideas for next projects to your SSDL or account team. Approach project delivery with a product mindset; this is core to our approach. Utilize good product management practices to manage Egen deliveries, leading by example to our clients. Lead delivery of SDL offerings as they evolve, which may include workshops, innovative delivery approaches, or coaching. Know the difference between task management and owning delivery and success. Sales, Resourcing, and Growing Egen Work with internal stakeholders to source the right resources for new projects sold. Partner with account teams to be sure they have the information they need to make informed decisions. Lead SOW contracting, writing SOWs, managing the redline process through to close. Participate in MSA redline processes. Support the SDL team’s initiatives to grow Egen and the SDL team through improvements to process, templates, or sellable offerings. Look for opportunities to apply your execution and product delivery expertise to grow Egen. This may be in the form of building new sellable SDL offerings, tools for delivery, assets to support our business, or ideas for new ways to make measurable change with our clients. Manage Internal Team Communications Clearly articulate scope and expectations to Egen team members, making sure their roles are clear and they are set up for success. Partner effectively with other teams engaged, treating the customer as an equal and actively coaching others to avoid common consulting behavior. Keep internal stakeholders up to date as needed, through regular ceremonies or ad hoc checkpoints. Clearly communicate objectives, risks, and any needs/asks. Potentially manage direct reports (i.e., Service Delivery Leads and Project Managers), aiding in their growth and development. Partner with technical leads and managers to help contribute to the career growth of engineers and technical staff. About You: 10+ years of experience in managing large-scale and complex projects with experience managing project teams of various sizes, locations, and skillsets/ levels. Recommended experience in professional Service; this is a hands-on, client facing role. At least 5 years of team/employee career management. Bachelor’s degree in Business, Computer Science, or a technology-related field. Experience working with product companies, working both in the weeds and strategically. Experience in product management and project management, understanding the roles of a product manager, product owner, and how that can be applied to delivery of projects. You enjoy working with minimal structure and you enable change around you. You think and work systematically and logically, and your strong communication skills are backed up by technical skills and knowledge. You are a clear communicator both verbally and in writing. You know how to convey information through illustration, words, or diagram/workflow. Trained in project management and agile disciplines required either self taught or formal. You may have a background in engineering, software architecture, or delivery. Priority certification as a scrum master or more. Potentially also helpful training may also include other project management certifications (PMI, PMP…). You generally are process oriented and like to reduce the chaos, find satisfaction in organizing people, activities, and delivery. You are a learner, proactive, and generally strive to do more. You have experience with agile disciplines, software development methodologies, various agile delivery tools and administration thereof, have a background in engineering, software architecture, product management, or delivery. Helpful certifications or training may include: CSM, CPM, other project management certifications (PMI, PMP…). Other Relevant DetailsDesired location is US, preferably on the east coast or central US, but open to all as long as you have a great internet connection and are willing to overlap with client hours and US east coast hours. Willingness to travel up to 25% and potentially timeshift to accommodate project needs. Compensation & Benefits: This role is eligible for our competitive salary and comprehensive benefits package to support your well-being: Comprehensive Health Insurance Paid Leave (Vacation/PTO) Paid Holidays Sick Leave Parental Leave Bereavement Leave 401 (k) Employer Match Employee Referral Bonuses Check out our complete list of benefits here - >https://egen.ai/people/#benefits Compensation: $110-120/hour, depending on experience and scope. Final compensation will be based on the candidate’s qualifications and the complexity of the work. Important: All roles are subject to standard hiring verification practices, which may include background checks, employment verification, and other relevant checks. EEO and Accommodations: Egen is an equal opportunity employer and is committed to inclusion, diversity, and equity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans’ status, or any other characteristic protected by federal, state, or local laws. Egen will also consider qualified applications with criminal histories, consistent with legal requirements. Egen welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the interview process. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. 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