Director of MI and Business Insights

About the role Please note we're open to considering both Interim and Permanent applications for this opportunity. As the Director of Management Information & Business Insights you'll drive the evolution of our data strategy, enabling data-driven decisions that fuel innovation and operational excellence. Based from our Bristol office working on a hybrid basis (3 days in the office), you'll lead a small team of analytics professionals, ensuring the delivery of actionable insights to optimise product performance, enhance customer experience, and shape the future direction of the business. This role offers the opportunity to define the data strategy, shape the data culture, and make a tangible impact in a dynamic, fast-paced environment. Key areas of responsibility will include: Strategic leadership • Defining and executing a management information and analytics strategy that supports Zellis' business goals. • Mentoring and developing a high-performing team of analysts and data specialists, fostering a collaborative and innovative work culture across the Business Units and Group. • Collaborating with executive leadership to identify data opportunities and inform strategic decision-making. Data analytics and insights • Analysing financial, customer, product, and operational data to deliver actionable insights that drive performance and revenue growth. • Identifying key performance indicators (KPIs) relevant to the software sector, enabling effective tracking of organisational success. • Ensuring key metrics are clearly defined. • Leveraging predictive analytics to anticipate trends and guide future initiatives. Management information systems • Overseeing the data storage / warehouse strategy and data flows between systems, to ensure robust high quality data is available in real-time. • Streamlining reporting processes to deliver consistent and timely insights to stakeholders across the organisation. • Implementing advanced visualisation tools to present complex data in an accessible, impactful manner. Collaboration and stakeholder engagement • Partnering with commercial and operational teams across the Business Units to embed data-led decision-making in their operations. • Working closely with IT and external vendors to ensure that tools and systems align with the company’s strategy and operational requirements. • Acting as an ambassador for data and insights, promoting a culture of curiosity and evidence-based thinking across Zellis. Governance and compliance • Ensuring compliance with UK and international data protection standards, including GDPR. • Developing and upholding policies for the ethical use of data across the organisation. Skills & experience Qualifications and experience • Extensive experience in a senior analytics role within the software or technology sector. • Proven ability to lead and develop teams in a dynamic and fast-paced environment. • Strong understanding of SaaS metrics, customer analytics, and industry-specific KPIs. • Proficiency in tools like Tableau, Power BI, SQL, and cloud platforms such as Snowflake or AWS. • Expertise in data governance and compliance within the UK and EU regulatory context. • Bachelor’s Degree in Data Science, Computer Science, or Business Analytics (Master’s degree preferred). Key competencies • Strategic thinker with a hands-on approach to problem-solving and execution. • Exceptional communication skills, capable of translating technical data into actionable insights for non-technical stakeholders. • Ability to foster a culture of innovation and continuous improvement. • Collaborative and adaptable, with strong interpersonal skills to influence at all levels of the organisation. • Results-driven, with a focus on delivering measurable impact through data. Benefits & culture At Zellis we create AI-enabled HR, workforce management and payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services. Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from of our 3,000+ colleagues, we live and breathe every day: • Unstoppable together. • Always learning. • Make it count. • Think scale. Our people are critical to our ongoing success; we’re proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you’ll have the chance to stretch and challenge yourself in an environment that’s varied, flexible and hugely supportive. We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you’ll receive: • A competitive base salary, plus bonus. • 25 days annual leave, plus your birthday off and the opportunity to buy additional holiday. • Private medical insurance. • Life assurance 4x salary. • Enhanced pension scheme with company contributions up to 8.5%. • A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.