Job Title: ERP Change Manager Location: London Sector: Retail Role Type: Contract / Hybrid Length: 6 months Rate: £850 - £900 a day, outside IR35 Role Overview We are looking for a strategic and hands-on ERP Change Manager to lead the organisational change effort as we transition from Microsoft Dynamics 365 Finance & Operations (D365 F&O) to a new ERP ecosystem. This is a critical role in a high-impact transformation programme within a fast-paced retail environment. The ideal candidate will have proven experience in decommissioning D365 F&O and successfully managing the change journey to alternative ERP platforms. You will play a key role in ensuring business readiness, stakeholder alignment, and adoption of new systems and processes. Key ResponsibilitiesChange Leadership • Develop and execute a robust change management strategy for the ERP transition, with a focus on moving away from D365 F&O. • Lead change impact assessments, stakeholder analysis, and readiness planning across all business functions. Stakeholder Engagement & Communication • Act as the change champion across the organisation, ensuring clear, consistent, and transparent communication. • Build strong relationships with senior leaders, functional heads, and end-users to drive engagement and adoption. Training & Enablement • Oversee the development and delivery of training programmes tailored to new ERP systems and processes. • Ensure knowledge transfer and capability building across impacted teams. Process & Transition Support • Collaborate with business analysts and solution architects to map current D365 processes to future-state ERP workflows. • Support data migration, testing, and cutover planning from a change perspective. Monitoring & Continuous Improvement • Track change adoption metrics, gather feedback, and adjust strategies to maximise user adoption and minimise disruption. • Identify and mitigate change-related risks and issues throughout the programme lifecycle. Skills & Experience • Demonstrable experience leading ERP change programmes, specifically involving the decommissioning of D365 F&O. • Strong understanding of ERP systems and business processes in a retail or consumer-facing environment. • Familiarity with alternative ERP platforms (e.g., SAP S/4HANA, Oracle Fusion, Infor, Workday, etc.). • Exceptional communication, facilitation, and stakeholder management skills. • Change management certification (e.g., Prosci, APMG, ACMP) is highly desirable. • Ability to work in a complex, fast-moving environment with multiple stakeholders and competing priorities.