Posting Start Date August 5, 2025 Posting End Date August 18, 2025 Position Number 80006914 Union Non-Union FLSA Status Salaried Exempt Department Toll Collection Operations Salary Grade E-14 Salary Range $63,294.40 - $94,931.20 Employment Type Full Time Building Location: Central Office Building Building Street 700 S. Eisenhower Boulevard Building City Middletown Building State Pennsylvania (US-PA) Building Zip Code 17057 Work Schedule Flexible Work Options The Pennsylvania Turnpike Commission, opened on October 1, 1940, is known as “America’s First Superhighway”! Our mission is to operate a safe, reliable, customer-valued toll road system that supports national mobility and commerce. The PTC operates a 565-mile system with over 205 million transactions annually. Together, we are building the highway of the future. The Commission Values Its Team Members And Understands The Importance Of Work/life Balance To The Health, Well-being And Productivity Of Its Team. Therefore, This Position May Be Eligible For Flexible Work Options • Such As • Hybrid Work - combination of remote and in-person reporting • Alternate Work Schedule - flexibility to adjust work schedule length to complete work week in fewer days • Some options may require completion of probationary period. The Commission requires all employees to establish PA residency within 6 months of hire and to maintain PA residency, regardless of Flexible Work Options. Applicants must be currently authorized to work in the United States on a full-time basis. The Commission will not sponsor applicants for work visas. Job Purpose And Summary This position is responsible for performing a wide variety of analytical and reporting duties to assist with Electronic Toll Collection (ETC) operations for the Pennsylvania Turnpike Commission (PTC). Work includes data analysis and monitoring various departmental programs, operations, processes, and procedures. Work is performed with independence and reviewed by a manager to ensure attainment of goals, completion of projects, and adequate performance. Essential Functions & Responsibilities Develops and delivers complex reporting and creates a strong narrative that effectively conveys data insights and recommendations. Creates detailed reports and visualizations to present to executive leadership. Analyzes and interprets existing reports to provide actionable insights. Develops new automated reports and dashboards. Uncovers patterns and trends through reporting that capitalizes on growth opportunities and mitigates risks. Identifies and recommends internal and external data to be used for modeling and/or decision making. Extracts data for ad hoc predictive modeling. Identifies problems that data analytics might help solve and/or opportunities to use data analytics to guide decisions. Translates important questions into analytical tasks. Queries and monitors databases to detect data quality issues, identify the cause, and recommend system improvements or solutions to resolve the issue. Develops and maintains communication templates for the ETC unit to increase efficiency and ensure consistency/compliance with established policies, procedures, laws, and regulations. Conducts field audits to validate contracted services and address on-site concerns. Analyzes and resolves escalated issues with vendors. Ensures continuous contact availability for emergency-related issues with vendor services. Reviews camera’s security software data to investigate customer service concerns, identify violations, and resolve issues. Monitors practices, processes, and systems to identify opportunities for improvement. Prepares detailed and comprehensive reports of findings and/or recommendations. Develops, recommends, and monitors project/program goals and strategic plans in coordination with department managers. Composes/proofreads correspondence, reports, contracts, policies, and procedures to ensure accuracy and completeness. Creates and revises manuals, bulletins, and other training/instructional materials related to departmental operations. Attends and represents the PTC in designated committees, meetings, trainings, and other events. Uses situational awareness to anticipate and prevent accidents. Performs related duties as assigned. Qualifications Eight (8) years of experience in data analytics, reporting, or an administrative/office management capacity; OR Four (4) years of experience in data analytics, reporting, or an administrative/office management capacity AND a bachelor’s degree in business administration, computer science, mathematics, or related field. Equivalent combination of education and/or experience may be accepted. One (1) year experience creating reports with data visualization tools such as but not limited to Microsoft Power BI, Tableau, Python, Qlik Sense, SQL Server, or JavaScript is required. Must demonstrate proficiency in Microsoft Excel, Word, and PowerPoint. Skills assessment(s) may be administered prior to interviewing for this position. Possession of a valid driver’s license. Must obtain and maintain a valid Pennsylvania driver’s license within six (6) months of employment. Competencies Analytical Thinking Attention to Detail Communication Proficiency Decision Making and Independent Judgment Innovation Problem Solving/Analysis Quality Control Research Skills Results Driven Technical Capacity Physical Demands and Work Environment Position demands include frequent speaking, writing, and reading reports. Position requires frequent work at a computer utilizing business programs and PTC specific operating systems. Position requires frequent travel and/or fieldwork with exposure to roadway traffic. Occasionally works outside of normal business hours for assigned work assignments including being on-call for vendor issues. Office environment with low levels of noise, adequate lighting, and comfortable temperature. Field environment may include exposure to moderately adverse and undesirable conditions. Physical environment is generally safe, but safety equipment or precautions must be followed in field conditions. Disclaimer The information provided in this job description has been designed to indicate the general nature and level of work performed by the incumbent(s) within this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications, and working conditions required of the employee(s) assigned to this job. Management has the discretion to add or modify duties of the job and to designate other functions as essential at any time. The Pennsylvania Turnpike Commission is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. If you need assistance or an accommodation due to a disability, you may contact the Human Resources Department by calling 717-831-7378.