Job Summary: We are seeking a skilled Oracle Commerce Cloud Support Engineer with strong expertise in ETL, databases, and production support. The ideal candidate will have experience in SQL, PL/SQL programming, Linux shell scripting, and data analysis, ensuring seamless data processing and integration across multiple database environments. Key Responsibilities • Provide on-call production support, promptly identifying and resolving defects while maintaining SLA commitments. • Monitor and analyze job logs and performance metrics to detect trends and proactively address potential issues. • Troubleshoot production issues by reviewing logs, implementing design changes, and following established change management procedures. • Develop and maintain documentation for troubleshooting procedures, system configurations, and best practices. • Manage and resolve data load delays and database server downtimes, ensuring minimal disruption to operations. • Collaborate with stakeholders to understand business requirements and optimize data processing workflows. • Work on database integrations between Oracle, SQL Server, and Teradata. Technical Skills Required • 4-7 years of experience in SaaS Oracle Commerce Cloud. • Strong knowledge of ETL and database technologies (Oracle, Teradata, SQL Server). • Proficiency in SQL (minimum intermediate level). • Expertise in Linux shell scripting (file manipulation, file transfers, automation). • Solid understanding of Oracle Database (Multi-Tenant architecture, schemas, roles, grants). • Advanced PL/SQL programming (Packages, Procedures, Functions, Triggers, anonymous scripts). • GIT configuration control experience. • Strong data analysis skills, including data flow, integration, and data preparation for consumers. General Skills • Strong troubleshooting and problem-solving abilities. • Ability to manage multiple stakeholders effectively. • Excellent communication and analytical skills. Education & Qualifications • Bachelor's Degree in Computer Science, Information Technology, or a related field.